Quality Support - Contingent Employee

Donaldson; Stevens Point (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Donaldson is seeking a detail-oriented administrative support professional to bolster QA through data recording, reporting, and documentation. You will participate in meetings, monitor logs, investigate customer complaints, and provide product failure analysis support; you’ll run daily reports and keep files updated.

Strong communication and basic math skills with proficiency in Microsoft Office are essential; SharePoint is a plus.

Qualifications

• High School diploma or equivalent.
• Ability to work independently with limited supervision.
• Strong written and verbal communication skills.
• Basic math skills (add, subtract, multiply, divide).
• Proficient with Microsoft Office (Outlook, Excel, Word, Access, PowerPoint) and internet applications.

Responsibilities

• Recording data and writing summaries to validate or show deviations from existing standards/specifications.
• Participating in meetings and monitoring hold activity, logs, etc.
• Investigating customer complaints and returns.
• Providing product failure analysis support.
• Participating in problem prevention planning to communicate, evaluate and prevent/resolve quality problems.
• Resolving routine questions and problems and referring more complex issues to higher level employees.
• Maintain files and documentation, monthly reviews, and error records.
• Run and distribute daily reports to staff as required.
• Provide administrative support for the department and complete special projects as assigned.

Tools

Microsoft Office

SharePoint

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Position Summary

Supports quality assurance through data recording, reporting, and documentation. Provides administrative support and helps prevent quality issues.

Role Responsibilities

• Recording data and writing summaries to validate or show deviations from existing standards/specifications.
• Participating in meetings and monitoring hold activity, logs, etc.
• Investigating customer complaints and returns.
• Providing product failure analysis support.
• Participating in problem prevention planning to communicate, evaluate and prevent/resolve quality problems.
• Resolving routine questions and problems and referring more complex issues to higher level employees.
• Maintain files and documentation, monthly reviews, and error records.
• Run and distribute daily reports to staff as required.
• Provide administrative support for the department and complete special projects as assigned.

Minimum Qualifications

• High School diploma or equivalent
• Ability to work independently with limited supervision.
• Strong written and verbal communication skills.
• Basic math skills (add, subtract, multiply, divide).
• Proficient with Microsoft Office (Outlook, Excel, Word, Access, PowerPoint) and internet applications.

Preferred Qualifications

• Proficient with SharePoint
• Ability to multitask in a fast-paced environment.
• Ability to read and interpret blueprints and use measurement tools such as tape measures and calipers.
• Strong planning, organizational, and problem-solving skills.
• Ability to work overtime as needed.
• Strong attendance record and reliability.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the U.S. will not be considered.

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.