Quality Assurance Coordinator — QA & Process Improvement

Staffmark Group; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision coverage

Life and disability insurance

Optional 401(k) plan

Quality-focused work environment

Job summary

Staffmark Group is hiring a Quality Assurance Coordinator in Chattanooga, TN. This role focuses on maintaining the Quality Management System, ensuring regulatory and customer requirements are met, and driving continuous improvement. The position offers 1st shift hours and a $20 per hour pay rate.

The candidate will develop procedures, lead internal audits, investigate non-conformances, and train staff on quality standards. Prior QA experience and familiarity with ISO 9001:2015 are preferred.

Qualifications

• High school diploma or GED is required.
• Associate's degree or additional training in Quality Assurance, Quality Management, Business, Logistics, or related field is preferred.
• Working knowledge of quality management systems and ISO 9001:2015 standards preferred.

Responsibilities

• Support and maintain the site's Quality Management System (QMS) to ensure compliance with company, customer, and regulatory requirements.
• Develop, update, and maintain quality policies, procedures, SOPs, work instructions, and quality documentation.
• Coordinate and administer internal audit programs, including auditor training, audit scheduling, and compliance monitoring.
• Investigate customer complaints, quality concerns, and non-conformance issues using root cause analysis and corrective action processes.
• Collect, track, and analyze quality metrics and performance data to identify opportunities for continuous improvement.
• Educate and train employees on quality standards, procedures, and QMS requirements.
• Support implementation and continuous improvement initiatives across warehouse and operational processes.
• Partner with leadership and operations teams to improve quality performance, compliance, and customer satisfaction.
• When required, operate forklifts and other powered industrial equipment to support warehouse and distribution activities.

Skills

Attention to detail

Analytical thinking

Root cause analysis

Training material development

Problem-solving

Education

High school diploma or GED

Associate's degree or related training

ISO 9001:2015 knowledge

Job description

Staffmark Group is hiring a Quality Assurance Coordinator in Chattanooga, TN. This role focuses on maintaining the Quality Management System, ensuring regulatory and customer requirements are met, and driving continuous improvement. The position offers 1st shift hours and a $20 per hour pay rate.

The candidate will develop procedures, lead internal audits, investigate non-conformances, and train staff on quality standards. Prior QA experience and familiarity with ISO 9001:2015 are preferred.