Quality Assurance Coordinator

Nashville Public Radio; Menomonee Falls (WI); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Nashville Public Radio is seeking a detail-focused professional to join our Corporate Marketing QA team in Menomonee Falls, WI. This onsite role runs Monday through Thursday with a remote option on Fridays, supporting omnichannel marketing projects and ensuring compliance with brand and legal standards.

Responsibilities include validating project documentation, coordinating with partners, and maintaining QA processes.

Qualifications

• Bachelor's degree in English, Journalism, Communications or related field.
• 2+ years of experience in proofreading/writing position.
• Ability to work independently as well as in a team-oriented environment, following complex documentation.
• Ability to multitask, take initiative, drive positive change and troubleshoot issues.
• Ability to meet tight deadlines and juggle multiple priorities.
• Possesses strong organizational and time management skills.
• Strong verbal and written communication skills.
• Expert knowledge of Google products.

Responsibilities

• Verify omnichannel marketing projects through multiple review stages, checking dates, barcodes, QR codes, and brand assets.
• Analyze content to ensure legal requirements and Kohl’s standards are met, including disclosures and requested changes.
• Manage time and deadlines within an omnichannel team workload.
• Facilitate issue resolution related to assigned workflow.
• Communicate with partners to ensure clear transmission of issues, execution, and deadlines.
• Navigate various digital platforms and formats (desktops, tablets, apps, CMS, staging).
• Provide in-depth analysis and recommendations on software and department initiatives.
• Maintain QA documentation and process updates.
• Additional tasks as assigned.

Skills

Proofreading

Writing

Communication

Time management

Multitasking

Independent work

Google products

Education

Bachelor's degree in English, Journalism, Communications or related field

Job description

About The Role

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.

What You’ll Do

• Utilize various forms of project documentation to verify and ensure the accuracy of all omnichannel marketing projects through multiple stages of the review process (including accuracy of dates, barcodes, QR codes and brand assets)
• Analyze content to ensure all legal requirements are met, and the project is aligned with Kohl’s standards, including verifying disclosures and whether requested changes have been made appropriately throughout each stage
• Manage time and overlapping deadlines effectively and fluidly within an omnichannel team workload
• Facilitate issue resolution as it relates to assigned workflow
• Communicate effectively with partners throughout and beyond Marketing to ensure clear transmission of identified issues, accurate execution and adherence to deadlines
• Navigate various digital platforms and formats, including desktop computers, tablets, mobile apps, mobile simulators, content management systems and staging sites
• Provides in-depth analysis and recommendations regarding software and department initiatives as they relate to the team’s processes and procedures
• Maintain documentation and procedural updates for the Quality Assurance Team
• Additional tasks may be assigned

Required

What Skills You Have

• Bachelor's degree in English, Journalism, Communications or related field
• 2+ years of experience in proofreading/writing position
• Ability to work independently as well as in a team-oriented environment, following complex documentation
• Ability to multitask, take initiative, drive positive change and troubleshoot issues
• Ability to meet tight deadlines and juggle multiple priorities
• Possesses strong organizational and time management skills
• Strong verbal and written communication skills
• Expert knowledge of Google products

Preferred

• Knowledge of omnichannel marketing processes
• Experience in a retail environment