Quality Assurance Coordinator

GRO Community; Dayton, Northern (OH, KY); On-site; USD 41,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development opportunities

Social impact environment

Job summary

GRO Community in Dayton, OH is seeking a detail-oriented Quality Assurance Coordinator to support the movement of clients through our mental health therapy pipeline, ensuring timely service delivery, proper documentation, and Medicaid compliance.

You will collaborate with clinical and administrative teams to maintain high standards of care, manage data quality in spreadsheets and dashboards, and participate in weekly check-ins to drive process improvements in a hybrid onsite environment.

Qualifications

• Bachelor’s degree in Public Health, Psychology, Health Administration, or related field is required.
• 1–2 years of experience in quality assurance, administrative coordination/clinical operations, or behavioral health services preferred.
• Proficiency in EHR systems and Google Workspace (Sheets, Docs, Drive) desired.

Responsibilities

• Monitor and track client movement through intake, psychiatric, and therapy service pipeline.
• Ensure timely and accurate completion of clinical assessments and surveys.
• Perform chart audits to ensure documentation is complete and Medicaid compliant.
• Support internal quality assurance reviews and follow-up processes.
• Collaborate with Psychiatry and Clinical departments to identify and resolve bottlenecks.
• Enter and maintain data in organizational spreadsheets and dashboards.
• Participate in weekly check-ins and contribute to departmental process improvements.

Skills

Organizational skills

Communication skills

Attention to detail

Education

Bachelor’s degree in Public Health, Psychology, Health Administration or related field

Tools

EHR systems

Google Workspace

Job description

Job Title: Quality Assurance Coordinator

Location: Dayton, OH Job Type: Full-Time

Reports to: Director, Quality Assurance | Direct Reports: none

About Us:

God Restoring Order (GRO) Community is a mental healthcare provider that specializes in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological and psychological effects of trauma. GRO services include mental health and wellness, stress management, and community outreach.

Position Summary:

We are seeking a detail-oriented, organized, and collaborative Quality Assurance Coordinator to support the effective movement of clients through our mental health therapy pipeline. This position plays a critical role in ensuring timely service delivery, proper documentation, and overall quality compliance within our behavioral health programs. You will work closely with clinical and administrative teams to help us maintain high standards of care and client satisfaction.

Key Responsibilities:

• Monitor and track client movement through the intake, psychiatric, and therapy service pipeline


• Ensure timely and accurate completion of clinical assessments and surveys.


• Perform chart audits to ensure documentation is complete and Medicaid compliant


• Support internal quality assurance reviews and follow-up processes


• Collaborate with the Psychiatry and Clinical departments to identify and resolve bottlenecks


• Enter and maintain data in organizational spreadsheets and dashboards


• Participate in weekly check-ins and contribute to departmental process improvements


• Other tasks as assigned based on needs of organization and department

Work Setting and Expectations:

• Office Setting


• Onsite expectation with some hybrid flexibility (remote + onsite); subject to change to fully onsite based on needs of department and organization.


• Ability to work independently and in a team-based environment


• Strong organizational and communication skills


• Strong attention to detail and commitment to data accuracy

What We Offer:

• Competitive salary and benefits package.


• A supportive and dynamic work environment committed to social impact.


• Opportunities for professional development and growth.

Qualifications:

• Bachelor’s degree obtained in Public Health, Psychology, Health Administration, or related field required


• 1 - 2 years of experience in quality assurance, administrative coordination/clinical operations, or behavioral health services


• Proficiency in EHR systems and Google Workspace (Sheets, Docs, Drive)


• Passionate about community and uplifting and supporting vulnerable community members


• Self-motivated for excellence

Preferred Qualifications:

• Experience working with Medicaid-funded mental health programs


• Knowledge of HIPAA and clinical documentation standards


• Familiarity with client assessments and outcomes tracking