Quality Assurance Coordinator

Borland Groover; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K Retirement Plan

Life Insurance

Short- and Long-term disability

Profit Sharing

Education and Tuition Reimbursement

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Job summary

Borland Groover is seeking a Quality Assurance Coordinator in Jacksonville, FL to support quality, regulatory compliance, and performance-improvement initiatives. The role involves clinical audits, data validation, and coordination with clinical leadership to ensure policy adherence and quality metrics.

Ideal candidate has healthcare quality/auditing experience; requires HIPAA training and proficiency with data analysis and MS Office.

Qualifications

• Experience in healthcare quality, compliance, auditing, or related operations.
• HIPAA training and compliance experience required.
• Ability to analyze data and prepare reports.

Responsibilities

• Conduct routine and targeted audits of clinical documentation and processes.
• Review audit findings and communicate results to leadership.
• Develop corrective action plans and monitor follow-up.
• Maintain audit schedules, trackers and quality dashboards.
• Analyze quality data to identify opportunities for improvement and risk.
• Support Quality Improvement initiatives and performance projects.
• Collaborate with clinical leaders to ensure documentation consistency.

Skills

Communication

Analytical thinking

Customer service

Education

Bachelor's degree in Healthcare Administration, Nursing, Health Information Management, Business Administration, Quality Management, or related field

Tools

Microsoft Office

NextGen

Job description

POSITION TITLE: Quality Assurance Coordinator

COMPANY DESCRIPTION

Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours.

POSITION SUMMARY

The Quality Assurance Coordinator supports organizational quality, regulatory compliance, and performance improvement initiatives through clinical audits, monitoring activities, data validation, and process improvement efforts. This position collaborates closely with clinical leadership to assess adherence to policies, regulatory requirements, and quality standards. Additionally, the coordinator provides operational and project management support for technology and informatics initiatives that impact clinical workflows, serving as a liaison between clinical teams, Quality, IT, and Informatics departments to ensure successful adoption and implementation of process improvements.

ESSENTIAL FUNCTIONS

Clinical Quality Assurance & Auditing (70-80%)

• Conduct routine and targeted audits of clinical documentation, processes, and operational workflows.
• Review audit findings, identify trends, and communicate results to leadership and clinical teams.
• Assist in developing corrective action plans and monitor follow-up activities.
• Maintain audit schedules, trackers, and quality dashboards.
• Analyze quality data to identify opportunities for improvement and risk mitigation.
• Support Quality Improvement (QI) initiatives and performance improvement projects.
• Collaborate with clinical leaders to ensure consistency in documentation and process adherence.
• Prepare reports and presentations related to audit findings, compliance trends, and quality metrics.
• Monitor compliance with organizational policies, payer requirements, and regulatory guidelines.

Project Management & Support (20-30%)

• Provide coordination support for IT, Informatics, and technology-related initiatives impacting clinical operations.
• Assist project leaders with project planning, meeting coordination, documentation, and timeline tracking.
• Track project milestones, action items, risks, and deliverables.
• Facilitate communication between clinical stakeholders and IT/Informatics teams.
• Assist with workflow assessments and process mapping related to system implementations and enhancements.
• Support user acceptance testing (UAT), issue tracking, and implementation readiness activities.
• Monitor post-implementation outcomes and gather feedback to support continuous improvement.

ADDITIONAL RESPONSIBILITIES

• Participate in the annual evaluation of the quality and performance improvement plan.
• Facilitate the development and dissemination of clinical knowledge and research that supports coordinated, resource efficient quality outcomes.
• Establish collaborative relationships with clinical staff, leadership, and other administrative staff.
• Must participate in the Compliance Program Initiatives and reporting as needed.
• Must follow the organization’s Code of Conduct
• Other duties assigned.

COMPETENCIES

• Communication - Exhibits exceptional listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Analytical and Critical Thinking - Develop alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
• Customer Service –The ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HIPAA training and compliance experience is required.
• Able to prioritize workload to optimize efficiency and meet deadlines.
• Ability to communicate effectively.
• Ability to obtain information accurately.
• Ability to work in a fast paced, busy environment.
• Proficiency in Microsoft Office applications (Word, Excel, etc.)

EDUCATION AND EXPERIENCE

• Minimum of 2 years of experience in healthcare quality, compliance, clinical operations, auditing, or related healthcare environment.
• Bachelor's degree in Healthcare Administration, Nursing, Health Information Management, Business Administration, Quality Management, or related field.
• Experience analyzing data and preparing reports.
• Experience in NextGen Preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

• Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
• Moderate lifting (15-20 lbs.): marginal
• Walking: Must be able to access and navigate each department at the organization’s facilities: essential
• Pushing/Pulling: marginal
• Repetitive motion: marginal
• Reaching: marginal

EMOTIONAL DEMANDS

• Intense customer interaction: essential

MENTAL/SENSORY DEMANDS

• Health Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities and skills.
Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We thank all applicants for their interest, however only those selected for an interview will be contacted.