Behavioral Health QA & Process Navigator

Active Across America; Cincinnati (OH); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Supportive work environment

Job summary

GRO Community in Dayton, OH is seeking a Quality Assurance Coordinator to help move clients through intake, assessment, and therapy services with a focus on timely, accurate documentation and Medicaid compliance.

You will partner with clinical and administrative teams to uphold high standards of care, support data integrity, and drive process improvements in our behavioral health programs within a hybrid onsite environment.

Qualifications

• Bachelor’s degree as stated in the qualifications.
• 1-2 years in quality assurance or administrative coordination/clinical operations or behavioral health services.
• Proficiency in EHR systems and Google Workspace.
• Strong attention to detail and commitment to data accuracy (HIPAA familiarity helpful).

Responsibilities

• Monitor client movement through intake, psychiatric, and therapy service pipeline.
• Ensure timely and accurate completion of clinical assessments and surveys.
• Perform chart audits for Medicaid compliance and documentation completeness.
• Support internal quality assurance reviews and follow-up processes.
• Collaborate with Psychiatry and Clinical departments to identify and resolve bottlenecks.
• Enter and maintain data in organizational spreadsheets and dashboards.
• Participate in weekly check-ins and contribute to process improvements.
• Other tasks as assigned based on department needs.

Skills

Organizational skills

Communication skills

Attention to detail

Data accuracy

Customer service

Education

Bachelor’s degree in Public Health, Psychology, Health Administration, or related field

Tools

EHR systems

Google Workspace

Job description

GRO Community in Dayton, OH is seeking a Quality Assurance Coordinator to help move clients through intake, assessment, and therapy services with a focus on timely, accurate documentation and Medicaid compliance.

You will partner with clinical and administrative teams to uphold high standards of care, support data integrity, and drive process improvements in our behavioral health programs within a hybrid onsite environment.