Quality Assurance Coordinator

PeopleSpace - A Best In Class Haworth Partner; Cypress (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

PeopleSpace is seeking a on-site Quality Assurance Coordinator to work with the Project Management, Installation, and Sales teams to ensure customer satisfaction and adherence to quality standards. The role focuses on punch lists, warranty matters, and documentation to deliver products that exceed expectations.

The coordinator will collaborate across teams, document issues, and drive timely resolutions while maintaining strong communication with clients and internal stakeholders within the West

Qualifications

• Thorough knowledge of methodologies of quality assurance and standards.
• Commercial furniture knowledge.
• Outstanding communication skills.
• Excellent organizational abilities.

Responsibilities

• Conduct punch walks and pre-punch meetings with Lead Installer/Project Manager.
• Inspect all furniture components (locks, drawers, task lights, electrified pieces).
• Photograph and document damages in PlanGrid, mark issues on prints.
• Record and communicate punch list status to internal teams.
• Coordinate post-punch walk-through and ensure issues are resolved.

Skills

Quality assurance knowledge

Commercial furniture knowledge

Outstanding communication

Excellent organization

Job description

As a member of the Quality Assurance team, the Quality Assurance Coordinator works seamlessly with both the Project Management Team as well as the Installation Team and Sales Team to ensure a positive outcome for the customer. In this role, you will collaborate with team members to address and solve quality issues and ensure compliance with corporate quality policies and business objectives, to achieve the installation of products with superior value. The Quality Assurance Coordinator is on site confirming products and services provided are at a level that exceeds the customers' expectations. They are responsible for the punch list process and its completion, warranty related matters and all-around quality of product provided.

Specific Duties Include

• Punch walks
• Pre-punch: meet with Lead Installer and Project Manager (if applicable or Account Manager) prior to punch walk
• Inspect all furniture (focusing on locks, drawers, task lights and any electrified furniture pieces)
• Photograph and document damages and missing product on prints in PlanGrid; mark all installation issues with tape (adjustments and alignments). Include Eats & Client Requests.
• Photograph condition of the furniture in PlanGrid for record.
• Punch with client
• Address issues from pre-punch
• Assure the client issues will be resolved

Post punch

• Walk through with Installer and regroup with Project Manager (if applicable or Account Manager)
• Confirm all installation issues will be resolved
• Provide punch list to internal team and process paperwork for replacements within 24-48 hours
• Send Eats and Client Requests to internal team for Order Processing

Daily Routine

• Plan Grid punch list to be updated regularly and sent to the Internal Team and/or Client (including Eats)
• Schedule install dates with Service Provider and update punch tracker
• Confirm completion
• Signed post install reports, delivery tickets, punch list; send email to verify
• Host Weekly meeting to review CA and Warranty issues within assigned Market

Qualifications + Skills

• Thorough knowledge of methodologies of quality assurance and standards
• Commercial furniture knowledge
• Outstanding communication skills
• Excellent organizational abilities

PeopleSpace is a market leader; providing workspace strategy, contract office furniture, custom solutions and architectural wall products. We have over 26 years of success in creating environments to improve the well-being, culture, engagement, and retention of both our client’s employees and our team members. As one of Haworth’s top three global dealerships, we boast the largest dealership footprint on the West Coast with five Customer Experience Centers from Seattle down to Irvine, CA. PeopleSpace is a dynamic and rising organization that provides great upward mobility for individuals who are looking to learn, grow and find a long-term home. We offer great benefits and foster an inspired company culture based on our core values. Visit us at peoplespace.com to learn more.

PeopleSpace is an equal opportunity employer. If any accommodations are needed for applicants during the selection process, please notify the Director of Human Resources during the recruitment process. We appreciate your application, but only those selected for an interview will be contacted.