Quality Assurance Coordinator

Brothers International; City of Rochester (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Brothers International in Rochester, NY, seeks a Quality & Samples Coordinator to manage product samples from arrival to delivery. You will work with Quality Assurance, Sales, suppliers, and shipping partners to ensure accurate records and timely handling.

This hands-on role combines quality, organization, customer service, and logistics, with duties spanning receiving, preparing, shipping, and documenting samples while maintaining clean, organized areas.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in quality assurance, food production, logistics, or inventory is helpful but not required.
• Basic computer skills including email and Microsoft Office are expected.
• Ability to lift and move sample boxes and work in refrigerated environments when needed.

Responsibilities

• Receive and organize product samples from suppliers.
• Prepare and fulfill sample requests for customers and internal teams.
• Package and ship samples, including temperature-sensitive products, following procedures.
• Create shipping labels, documentation, and tracking information.
• Monitor and maintain sample inventory and storage areas.
• Keep sample refrigerators, freezers, and work areas clean and maintained.
• Perform basic quality checks on incoming samples and report concerns.

Skills

Organized

Detail-oriented

Clear communication

Team player

Hands-on

Reliable

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We're looking for a Quality Assurance Coordinator to join our team in Rochester, NY!

Position Overview:

Are you organized, detail-oriented, and someone who enjoys keeping things moving? The Quality & Samples Coordinator plays an important role in making sure product samples are received, organized, checked, and delivered where they need to go.

In this role, you'll work with our Quality Assurance, Sales, suppliers, and shipping partners to manage product samples from arrival through delivery. You'll also help maintain accurate records and make sure our sample areas are organized and well maintained.

This is a hands-on role that combines quality, organization, customer service, and logistics.

The Day to Day:

• Receive and organize product samples from suppliers.
• Prepare and fulfill sample requests for customers and internal teams.
• Package and ship samples, including temperature-sensitive products, following established procedures.
• Create shipping labels, documentation, and tracking information.
• Monitor and maintain sample inventory and storage areas.
• Keep sample refrigerators, freezers, and work areas clean, organized, and properly maintained.
• Perform basic quality checks on incoming samples and communicate any concerns to the appropriate team members.
• Maintain accurate records of samples, shipments, and related information.
• Coordinate with Sales, Quality Assurance, suppliers, and shipping carriers to make sure sample requests are completed accurately and on time.
• Help identify and resolve issues with samples, shipments, or documentation.
• Follow company procedures related to food safety, quality, and workplace safety.
• Take on other tasks and projects that support the Quality Assurance team.
  

What You'll Bring to Brothers:

• Organized and able to keep track of multiple requests at once.
• Detail-oriented and takes pride in accurate work.
• Comfortable working with computers and learning new systems.
• Able to communicate clearly with coworkers, suppliers, and shipping partners.
• Reliable and able to follow through on tasks.
• Comfortable working in a hands-on environment.
• Able to work independently while also being a team player.
• Willing to learn about our products, quality standards, and processes.

Experience & Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in quality assurance, food production, logistics, shipping, inventory, or a similar environment is helpful but not required.
• Basic computer skills, including email and Microsoft Office.
• Ability to lift and move sample boxes and packages as needed.
• Ability to work in refrigerated and freezer environments when necessary.

About Brothers International Food:

Brothers International brings the world's best fruit to its customers. Our Ingredients divisions supply every major food and beverage manufacturer in North America with the fruits from the best growing regions of the world. Our CPG division sells market-leading branded and private label freeze-dried fruits to retailers nationwide.

Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.