Quality Assurance Coordinator

Socket.dev; Aurora (CO); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/dental/vision coverage

401(k) with employer match

Paid time off and holidays

Life insurance

Job summary

Continuum of Colorado is seeking a Quality Assurance Coordinator to strengthen our quality, compliance, and continuous improvement efforts. You will partner with leadership, support investigations, and help ensure adherence to IDD service standards across programs, sites, and community settings.

This role emphasizes data-driven reporting, documentation review, and collaboration to maintain high-quality services and regulatory compliance in a Denver/Aurora metro context.

Qualifications

• Associate's degree in a human services field; bachelor's degree preferred.
• Minimum of two years in human services, preferably in developmental disabilities and quality assurance, compliance, or investigations.
• Reside within the Denver/Aurora metro area with a valid Colorado driver's license and proof of auto insurance.

Responsibilities

• Support and conduct investigations related to MANE and administrative matters.
• Prepare investigative reports, compliance findings, and trend analyses for leadership review.
• Conduct trauma-informed interviews with individuals served, staff, and providers.
• Perform monthly compliance audits and quarterly complaint trend analysis.
• Coordinate and support Human Rights Committee (HRC) documentation and processes.
• Monitor programmatic and medical compliance systems and report identified risks.
• Collaborate with leadership on remediation planning and quality improvement initiatives.
• Provide training and guidance to staff on investigations, compliance, and HRC requirements.

Skills

Detail-oriented

Organized

Data & documentation

Process tracking

Integrity & accountability

Education

Associate's degree in human services

Bachelor's degree

Tools

Microsoft Office

Database systems

Job description

Description

Continuum of Colorado has an opening to be our Quality Assurance Coordinator. Are you someone who spots the details others miss? Do you love bringing order to complexity and turning data into meaningful improvement? If so, this might be the fit for you!

We’re looking for a Quality Assurance Coordinator who’s ready to play a key role in strengthening the integrity, accountability, and overall excellence of our organization. This isn’t just an administrative role — it’s an opportunity to be at the center of quality, compliance, and continuous improvement efforts that truly make a difference. In this position, you’ll partner closely with leadership to support quality assurance initiatives, compliance monitoring, and investigative processes. You’ll help keep our programs on track by assisting with regulatory compliance activities, documentation review, data collection, and reporting. Experience working with individuals with intellectual and developmental disabilities (IDD) is highly valued and strongly preferred. Familiarity with IDD services, regulations, incident reporting, investigations, and quality assurance processes will help you understand the unique responsibilities and expectations of this position. If you enjoy organizing information, tracking trends, and ensuring that processes run smoothly and accurately, you’ll thrive here.

You’ll also play an important role in supporting audits, investigations, and quality improvement initiatives — helping turn findings into forward momentum. From coordinating documentation to assisting with the Human Rights Committee (HRC) process, you’ll help ensure our standards remain high and our practices remain strong.

The Quality Assurance Coordinator role is perfect for someone who:

• Is highly organized and detail-oriented
• Enjoys working behind the scenes to drive meaningful impact
• Is comfortable with data, documentation, and process tracking
• Values integrity, accountability, and continuous improvement
• Thrives in a collaborative, mission-driven environment

This position does offer opportunities to work remotely; however, depending on the programmatic need, you will need to work in the office, at programmatic sites, and in the community, as well. Due to the nature of the role, the ideal applicant will live within the Denver/Aurora Metro area. Additionally, we’re committed to a great work-life balance here, so you’ll get to work full-time at 36 hours/week with a 4-day work week, Monday through Thursday with a sporadic need for coverage on Fridays.

If you’re ready to combine analytical thinking with purpose-driven work — and be part of a team that’s committed to doing things the right way — we’d love to hear from you.

Requirements and Preferences

• Associate's degree in a human services-related field from an accredited college or university preferred; bachelor's degree highly preferred
• Minimum of two (2) years of experience in human services, preferably in developmental disabilities and quality assurance, compliance, or investigations
• Equivalent combinations of education and experience may be considered.
• Reside within the Denver/Aurora metro area
• Valid Colorado driver's license and proof of auto insurance
• Reliable means of transportation other than mass transit
• Meet our driving requirements - have a license for the last three (3) years with no suspensions/revocations and no more than two (2) moving violations in the past three (3) years

We are committed to racial equity, diversity, and inclusion in all aspects of our organization and our partnership with the IDD community. Our work is rooted in the firm belief that all people deserve respect and dignity, where we embrace and celebrate varied identities, preferences, and perspectives. These values are essential to our organization’s excellence and to achieving our objective of a more equitable and inclusive community for all. We will ensure our systems, policies, practices, actions, and communications are equitable, including how we attract, hire, engage, develop, promote, retain, and retire BIPOC and other underrepresented or marginalized talents. We intentionally engage in an ongoing process of active learning and growth to advance a culture reflective of a shared purpose and belonging.

Requirements

Starting Salary and Benefits

$25 - $30 / hourly - non-exempt

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Same day pay available with Tapcheck
• 401(k) investment plan, with an employer match of up to 4%
• Mileage reimbursement
• Certified Employer for Public Service Loan Forgiveness Program
• Tuition reimbursement program
• Healthcare reimbursement and flexible spending plans
• Employee assistance program
• Employer-paid training

Additional Responsibilities and Skills

• Support and conduct investigations related to Mistreatment, Abuse, Neglect, and Exploitation (MANE) and administrative matters
• Ensure confidentiality, security, and integrity of investigative records and compliance documentation
• Prepare investigative reports, compliance findings, and trend analyses for leadership review
• Conduct professional, trauma-informed interviews with individuals served, staff, and providers
• Perform monthly compliance audits and quarterly complaint trend analysis
• Coordinate and support Human Rights Committee (HRC) documentation and processes
• Monitor programmatic and medical compliance systems and report identified risks
• Collaborate with leadership on remediation planning and quality improvement initiatives
• Provide training and guidance to staff on investigations, compliance, and HRC requirements
• Possess strong knowledge of the intellectual and developmental disability service system
• Show exceptional organization, attention to detail, and analytical skills
• Have the ability to manage multiple complex projects simultaneously
• Maintain excellent written and verbal communication skills
• Show professional judgment, integrity, and ability to maintain confidentiality
• Have proficiency in Microsoft Office and database systems
• Be able to work independently while collaborating effectively with leadership and teams

*Eligibility and total amount approved may vary; see program details for more information.