Quality Assurance & Compliance Specialist

Mariner Finance; White Marsh (MD); Presencial; USD 30.000 - 37.000; Jornada completa

Descripción de la vacante

Mariner Finance is seeking an administrative support professional to ensure compliance, maintain customer records, and review activities for policy and regulatory adherence. You will process cease and desist letters, apply requests to accounts, and maintain detailed documentation across departments.

This role requires attention to detail, strong organizational skills, and the ability to work with branch offices and legal teams.

Formación

• Must have a high school diploma or equivalent.
• 3+ years in consumer lending, financial services, compliance, or related admin role.
• Understand federal and state consumer protection provisions.

Responsabilidades

• Provide administrative support to ensure compliance and efficient workflow.
• Maintain customer records and review activity for policy compliance and regulations.
• Process cease and desist letters accurately across branch locations.
• Apply cease and desist requests to customer accounts per policy and law.
• Maintain records by uploading letters in appropriate systems and ensure regulatory compliance.
• Follow legal requirements and company policies for cease and desist requests and customer communication.
• Perform data entry, reporting, and coordination with internal teams.
• Identify discrepancies and compliance risks and escalate appropriately.
• Collaborate with branches, legal teams, and other departments for accurate processing.
• Conduct quality control checks and document how files and activities meet standards.
• Establish cadence to review production quality and policy adherence.
• Maintain QA and compliance documentation.
• Stay updated on industry changes and regulatory updates and report findings.

Conocimientos

Attention to detail

Regulatory compliance

Documentation

Problem solving

Organizational skills

Interpersonal skills

Educación

High school diploma or equivalent

Descripción del empleo

Mariner Finance is seeking an administrative support professional to ensure compliance, maintain customer records, and review activities for policy and regulatory adherence. You will process cease and desist letters, apply requests to accounts, and maintain detailed documentation across departments.

This role requires attention to detail, strong organizational skills, and the ability to work with branch offices and legal teams.