Quality Assurance & Compliance Specialist

Mariner Finance; Maryland; On-site; USD 30,000 - 37,000; Full time

Job summary

Mariner Finance in Maryland is seeking an administrative support professional to ensure compliance, efficient workflow, and high-quality production. You will maintain customer records, review activity for policy adherence, and support state and federal regulatory requirements.

Responsibilities include processing cease and desist letters, updating accounts, providing data entry and reporting support, and collaborating with branch personnel and legal teams to resolve quality issues.

Qualifications

• High school diploma or equivalent.
• 3+ years experience in consumer lending, financial services, compliance, or related administrative role.
• Understanding of relevant consumer protection provisions under federal and state law.
• Prior demonstrated experience delivering high quality and accurate documentation.
• Ability to develop skills to solve problems and conduct quality assurance reviews in an operations environment.
• Proficiency in Microsoft Office Suite and financial services systems.
• Strong problem-solving, organizational, and project administration skills.
• Excellent interpersonal skills necessary to communicate effectively, both verbally and in writing, with stakeholders.
• Ability to work in a fast-paced environment; multitask and meet deadlines with both local and remote staff.

Responsibilities

• Review, validate, and accurately process cease and desist letters submitted by customers through branch locations.
• Apply cease and desist requests to customer accounts in accordance with legal and company policies.
• Maintain detailed records by uploading and storing cease and desist letters in appropriate systems, ensuring compliance with all regulatory guidelines.
• Follow legal requirements and company policies related to cease and desist requests and customer communication restrictions.
• Perform data entry, reporting, follow-up and coordination with internal teams to ensure smooth operations.
• Identify and elevate any discrepancies, inconsistencies, or compliance risks to appropriate stakeholders for resolution.
• Work closely with branch personnel, legal teams and other departments to ensure accurate and efficient processing of customer requests.
• Perform quality control checks and manual testing on files, activities, and documentation to ensure accuracy and completeness.
• Establish cadence to review and support the quality of production and adherence to policy.
• Maintain quality assurance and compliance documentation.
• Stay up-to-date with industry changes and regulatory updates. Communicate relevant findings to management to ensure the company's practices remain in compliance.
• Participate in cross-functional meetings to address and resolve quality-related issues.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Skills

MS Office

Regulatory compliance

Documentation

Multitasking

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Financial services systems

Job description

Mariner Finance in Maryland is seeking an administrative support professional to ensure compliance, efficient workflow, and high-quality production. You will maintain customer records, review activity for policy adherence, and support state and federal regulatory requirements.

Responsibilities include processing cease and desist letters, updating accounts, providing data entry and reporting support, and collaborating with branch personnel and legal teams to resolve quality issues.