Quality Assurance & Complaints Specialist - On-Site Madison

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Southeastrans, Inc. is seeking a Quality Assurance Specialist to support complaint and grievance management and internal quality control.

This on-site role in Madison, WI will focus on investigating and resolving issues and reporting findings to the QA leadership. Responsibilities include enforcing quality policies, maintaining provider relationships, and producing periodic quality assessments for state agencies.

Qualifications

• 2+ years of customer service experience.
• Problem-solving skills.
• Ability to work independently or with a team.

Responsibilities

• Investigate and resolve all complaints or grievances.
• Ensure timely follow-up and reporting for all complaints.
• Enforce quality improvement policies and procedures.
• Maintain positive relationships with providers.
• Prepare quality assessment reports for the state agency.
• Be the point of contact when QA Manager is unavailable.
• Perform other duties as assigned.

Skills

Problem-solving

Customer service

Teamwork

Job description

Southeastrans, Inc. is seeking a Quality Assurance Specialist to support complaint and grievance management and internal quality control.

This on-site role in Madison, WI will focus on investigating and resolving issues and reporting findings to the QA leadership. Responsibilities include enforcing quality policies, maintaining provider relationships, and producing periodic quality assessments for state agencies.