Quality Assurance Auditor

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health Resource Center in Montgomery, AL is seeking a Quality Assurance Auditor to evaluate the accuracy, completeness, and compliance of Patient Access workflows, supporting high-quality registration practices and reducing preventable denials across Baptist Health.

The role partners with Patient Access leadership, Denials Specialists, and the Training and Education team to identify performance gaps, validate staff competency, and provide actionable feedback that drives continuous

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum 3 years of patient access or healthcare revenue cycle experience required.
• Experience in registration, insurance verification, authorization workflows, or denial prevention strongly preferred.
• Prior auditing, quality review, or training/education support experience a plus.

Responsibilities

• Evaluate accuracy, completeness, and compliance of Patient Access workflows.
• Conduct random reviews and targeted audits based on denial trends.
• Provide actionable feedback to drive continuous improvement and staff competency.

Skills

Attention to detail

Communication skills

Documentation and reporting

Confidentiality

EHR/EMR proficiency

Microsoft Office

Pattern recognition

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Management, or related field

Tools

Claim scrubbers

Microsoft Office

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Summary

The Quality Assurance (QA) Auditor is responsible for evaluating the accuracy, completeness, and compliance of Patient Access workflows to support high‑quality registration practices and reduce preventable technical denials across Baptist Health. This individual will conduct comprehensive audits, including random reviews, targeted audits based on denial trends, and ongoing monitoring following training interventions, to ensure consistent adherence to organizational policies, payer requirements, and documentation standards. The Auditor will partner with Patient Access leadership, Denials Specialists, and the Training and Education team to identify performance gaps, validate staff competency, and provide actionable feedback that drives continuous improvement. This position may have additional duties assigned that are within scope of the role.

Education / Experience

Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Management, or related field required. Minimum 3 years of patient access or healthcare revenue cycle experience required. Experience in registration, insurance verification, authorization workflows, or denial prevention strongly preferred. Prior auditing, quality review, or training/education support experience a plus.

License / Certification

Certified Healthcare Access Associate (CHAA), Certified Healthcare Access Manager (CHAM), or Certified Revenue Cycle Specialist (CRCS) required or obtained within 1 year of hire.

Knowledge, Skills, Abilities

• Strong understanding of Patient Access workflows, including registration accuracy, financial clearance, insurance entry, and prior authorization.
• Working knowledge of CPT, ICD-10, payer guidelines, medical necessity requirements, and common denial types.
• High attention to detail and ability to identify patterns, trends, and root causes.
• Excellent communication skills and the ability to provide constructive, professional feedback.
• Strong documentation and reporting skills.
• Ability to maintain objectivity and confidentiality.
• Proficiency with EHR/EMR systems, claim scrubbers, and Microsoft Office tools.

Primary Location

Baptist Health Resource Center

Job

Quality Assurance Auditor

Job Type

Regular-Full time

Shift

First Shift (United States of America)