Healthcare QA Auditor: Patient Access & Denials Champion

The Health Care Authority for Baptist Health, An Affiliate of UAB Health System; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health is seeking a Quality Assurance Auditor to evaluate the accuracy, completeness, and compliance of Patient Access workflows to support high-quality registration practices and reduce denials.

This role partners with Patient Access leadership, Denials Specialists, and the Training and Education team to identify performance gaps, validate staff competency, and drive continuous improvement in payer guidelines and documentation standards.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Management, or related field required.
• Minimum 3 years of patient access or healthcare revenue cycle experience required.
• Experience in registration, insurance verification, authorization workflows, or denial prevention strongly preferred.
• Prior auditing, quality review, or training/education support experience a plus.

Responsibilities

• Evaluate the accuracy, completeness, and compliance of Patient Access workflows to support high‑quality registration practices and reduce preventable technical denials.
• Conduct random reviews, targeted audits based on denial trends, and ongoing monitoring after training interventions.
• Partner with Patient Access leadership, Denials Specialists, and Training to identify gaps, validate staff competency, and provide actionable feedback.
• Drive continuous improvement by ensuring adherence to organizational policies, payer requirements, and documentation standards.

Skills

Excellent communication

High attention to detail

Strong documentation and reporting

EHR/EMR proficiency

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Management, or related field required

Tools

Microsoft Office tools

EHR/EMR systems

Job description

Baptist Health is seeking a Quality Assurance Auditor to evaluate the accuracy, completeness, and compliance of Patient Access workflows to support high-quality registration practices and reduce denials.

This role partners with Patient Access leadership, Denials Specialists, and the Training and Education team to identify performance gaps, validate staff competency, and drive continuous improvement in payer guidelines and documentation standards.