Quality Assurance Auditor

Help At Home, LLC; Mississippi; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading provider of care solutions is seeking a Quality Assurance Auditor to ensure compliance and accuracy in caregiver time and attendance documentation. The role involves auditing, monitoring communications, and fostering a collaborative work environment. Candidates should have strong attention to detail and good communication skills. This position offers opportunities for professional growth within a supportive team.

Qualifications

• One year of previous experience in time and attendance management.
• Familiarity with regulatory compliance, including HIPAA.

Responsibilities

• Conduct routine audits of Field Time & Attendance Coordinators’ work.
• Identify and report recurring errors or compliance risks.
• Ensure proper handling of Caregiver and Client data in compliance with HIPAA.

Skills

Attention to Detail

Communication

Problem Solving

Organizational Skills

Time Management

Education

High School Diploma or GED

Associate’s Degree

Tools

Microsoft Office Suite

Job description

Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

The Quality Assurance (QA) Auditor, Caregiver Time & Attendance, is responsible for reviewing and verifying the accuracy and compliance of Caregiver Time & Attendance Coordinators’ work. This position ensures proper documentation, adherence to standard operating procedures, and compliance with Electronic Visit Verification (EVV) regulations. The Auditor also monitors customer service interactions to ensure professionalism and effective issue resolution.

Essential Duties and Responsibilities:

1. Conduct routine audits of Field Time & Attendance Coordinators’ work, including:
   1. Investigating missing clock-ins/outs, no clock-ins, manual edits, and missed visits.
   2. Reviewing and resolving Electronic Visit Verification (EVV) discrepancies across approved methods (Mobile App, IVR, FOB).
   3. Documenting and addressing timekeeping and payroll-related discrepancies.
2. Identify and report recurring errors or compliance risks to supervisors.
3. Review the timeliness and effectiveness of Coordinator outreach to Caregivers, Clients, and Market Operations personnel.
4. Evaluate Coordinators' phone and written communications for clarity, professionalism, and problem-solving ability.
5. Conduct quality checks of recorded calls, emails, and chat interactions based on customer service standards.
6. Identify trends in service issues and report findings for process improvement.
7. Ensure proper handling of Caregiver and Client data in compliance with HIPAA and privacy regulations.
8. Track audit results and compile reports on error rates and common discrepancies.
9. Maintain QA scorecards to assess Coordinator performance based on accuracy and efficiency.
10. Provide feedback and escalate recurring issues to management for further training.
11. Assist in developing job aids and documentation to support consistency in exception resolution.
12. Foster a collaborative work environment that promotes teamwork and continuous improvement.

This description reflects assignment of essential functions; management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:

• Strong attention to detail for reviewing documentation and identifying discrepancies.
• Good communication and problem-solving skills.
• Ability to assess and provide feedback on customer service interactions.
• Basic proficiency with Microsoft Office Suite and ability to learn new systems as needed.
• Strong organizational and time management skills.

Education and Experience:

• High School Diploma or GED required; associate’s degree preferred.
• One (1) year of previous experience; prior leadership experience preferred.
• Proven experience in time and attendance management, preferably in the home care or healthcare industry.
• Familiarity with regulatory compliance, including HIPAA.

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location; please ask for details at your interview. Employees will be eligible for hiring bonuses after 90 days.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not exhaustive of all responsibilities, duties, and skills required. The physical demands listed are representative of those necessary to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Consideration is impartial and without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other protected statuses.

The above statements are intended to describe the general nature and level of work; they are not exhaustive. Reasonable accommodations will be provided to qualified individuals with disabilities.

Help At Home prioritizes data security and privacy, complying with all relevant regulations including HIPAA. Your data will only be used for employment assessment purposes and protected accordingly. By applying, you consent to this process. You may access, modify, or delete your data by contacting us.