Quality Assurance Associate

REVOLVE; Cerritos (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Revolve is seeking a Quality Assurance Associate in California to minimize monetary losses from defective merchandise by identifying the most effective defect recovery processes. The role involves inspecting apparel, non-apparel items, and communicating with vendors to secure credits or replacements when defects are found.

The candidate should have QA/QC or warehouse experience, be proficient in Excel/Word/Email, and possess strong attention to detail and communication skills.

Qualifications

• Experience in QA/QC, Production or Warehouse environments.
• Proficient in Excel, Word, and Email.
• Knowledge of fashion garment construction or fabrication preferred.
• Physically able to stand and walk for the full shift; tolerate extreme temperatures and noise.

Responsibilities

• Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty.
• Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other.
• Identify defects by inspecting defective merchandise of apparel and non-apparel items.
• Clearly communicate with vendors regarding defective and unacceptable merchandise.
• Aggressively negotiate credit or replacement merchandise for defects with vendors.
• Establish and maintain rapport with vendors through positive and consistent communications.
• Assist in other areas in department as needed.

Skills

Attention to detail

Vendor negotiation

Communication skills

Team player

Tools

Excel

Word

Email

Job description

Main purpose of the Quality Assurance Associate role:

Minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

Major Responsibilities:

• Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty.
• Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other.
• Identify defects by inspecting defective merchandise of apparel and non-apparel items.
• Clearly communicate with vendors regarding defective and unacceptable merchandise.
• Aggressively negotiate credit or replacement merchandise for defects with vendors.
• Establish and maintain rapport with vendors through positive and consistent communications.
• Assist in other areas in department as needed.
• To perform the job successfully, an individual should demonstrate the following competencies:
• High level of attention to detail and the ability to identify apparel and non–apparel flaws.
• Hands‑on approach at restoring merchandise quickly and efficiently.
• Apparel construction and fabrication knowledge.
• Strong communications, prioritizing, and organizational skills.
• Ability to take ownership of assigned tasks and meet responsibilities without supervision.
• Ability to work successfully with any personality type and be a team player.
• Sense of urgency and ability to maintain performance quality under pressure.

Minimum Qualifications:

• Experience working in a QA/QC, Production or Warehouse environment required.
• Computer literate in Excel, Word and Email required.
• Technical fashion, garment construction or fabrication knowledge preferred.
• Physically capable to stand and walk for entirety of shift.
• While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.
• The noise level in the work environment is usually moderate.