Quality Assurance Application Analyst

City of Plant City; Washington, Northern (District of Columbia, KY); Hybrid; USD 89,000 - 125,000; Full time

Job summary

Arnold & Porter seeks a detail-oriented Quality Assurance Application Analyst to ensure quality, reliability, security, and performance of enterprise applications. You will plan and execute testing for deployments, upgrades, patches, and integrations across desktop environments, coordinating with Desktop Engineering and stakeholders.

Responsibilities include developing test strategies, validating MSI/MSIX/Intune packages, and supporting UAT and release validation.

Qualifications

• Bachelor’s degree in Computer Science, IT, Information Systems, or related field; 2+ years in QA/application testing.
• Strong knowledge of QA approaches, SDLC, and release validation.
• Ability to create and execute comprehensive test cases and traceability.
• Experience with Jira, Azure DevOps, or similar defect-tracking tools.
• Proficiency in SQL for data validation and troubleshooting.

Responsibilities

• Analyze requirements to write test strategies, plans, cases, and acceptance criteria.
• Perform installation, upgrade, regression, integration, and UAT testing for enterprise apps.
• Validate MSI, MSIX, EXE, and IntuneWin32 packaging before release.
• Test across OS images, VDI, and endpoints to ensure consistency.
• Identify, document, and track defects to resolution using defect-management systems.
• Collaborate with Desktop Engineering, security, and business teams on release decisions.
• Validate interfaces, DB transactions, and reports post-installation or upgrade.
• Develop and maintain test docs, environments, data, and release validation procedures.
• Support user acceptance testing and post-release monitoring and actions.

Skills

Testing

SDLC

Jira/Azure DevOps

SQL

MECM/SCCM

Intune

PowerShell

UAT

Agile/Scrum

REST APIs

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

Jira

Azure DevOps

ServiceNow

SQL tooling

Job description

Arnold & Porter is an international law firm with offices throughout the United States, Europe, and Asia. The firm advises clients on complex regulatory, litigation, and transactional matters across a broad range of industries, including many of the world's leading companies and organizations.
We are seeking a detail-oriented Quality Assurance Application Analyst to help ensure the quality, reliability, security, and performance of the firm’s enterprise applications. This role is responsible for planning and executing structured testing, validation, documentation, and release-readiness activities for application packaging, installations, upgrades, patches, integrations, and deployments across the firm’s desktop and endpoint environment.

Working closely with Desktop Engineering, business stakeholders, project managers, vendors, and support teams, the Quality Assurance Application Analyst will validate that applications function as intended, meet business requirements, and are released with minimal disruption to users. This role reports to the Senior Manager of Desktop Engineering and may work fully remote in a firm-approved U.S. state.

Key Responsibilities

• Analyze business and technical requirements and translate them into comprehensive testing strategies, test plans, test cases, and acceptance criteria for application deployments, upgrades, and integrations.
• Perform installation, upgrade, compatibility, functional, regression, integration, smoke, and user acceptance testing for enterprise applications, application packages, and system integrations.
• Validate application packages, including MSI, MSIX, EXE, and IntuneWin32 packages, before release. Confirm silent installation and uninstallation behavior, configurations, shortcuts, licensing, and default settingsTest application installations, upgrades, and removals across standard operating system images, hardware models, and virtual desktop environments to ensure compatibility and a consistent end-user experience.
• Validate application compatibility with Windows feature updates, monthly security patches, browser updates, and Microsoft 365 updates; participate in pilot and ring-based deployment testing with the Desktop Engineering team.
• Identify, reproduce, document, prioritize, and track software defects through resolution using established defect-management processes.
• Investigate application issues involving functionality, configuration, installation, deployment, dependencies, permissions, integrations, and system behavior to support accurate defect resolution and release decisions.
• Conduct root-cause analysis and collaborate with Desktop Engineering, infrastructure, database, security, vendor, and business teams to resolve defects, deployment issues, and production-impacting application concerns.
• Validate application interfaces, database transactions, reports, and integrations to confirm data accuracy and system integrity following installations and upgrades.
• Develop and maintain test documentation, test environments, test data, defect records, application procedures, and release-validation documentation.
• Support user acceptance testing activities, including test preparation, execution, issue resolution, and stakeholder acceptance.
• Evaluate software releases, patches, upgrades, configuration changes, and enhancements for functional and operational impact in partnership with the Desktop Engineering team.
• Support application deployments through endpoint-management tools, such as Microsoft Configuration Manager and Microsoft Intune, including pre-production validation, post-deployment smoke testing, and production verification.
• Monitor post-release application behavior and document corrective and preventive actions when production issues arise.
• Maintain test evidence, configuration records, release-validation procedures, workflows, and technical knowledge-base content.
• Recommend improvements to application functionality, packaging and deployment practices, testing processes, business workflows, and quality-assurance methodologies.
• Ensure application changes comply with organizational change-control, cybersecurity, documentation, and software quality standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field, plus two (2) years of progressively responsible experience in application analysis, software quality assurance, application testing, application packaging validation, deployment testing, or application support. An equivalent combination of education, training, certifications, and relevant professional experience may be substituted for the degree requirement.
• Minimum of three (3) years of application QA/testing or application analyst experience.
• Knowledge of software quality assurance methodologies, testing principles, release validation, and the Software Development Life Cycle (SDLC).
• Demonstrated ability to develop and execute installation, upgrade, compatibility, functional, regression, integration, and user acceptance test cases.
• Proficiency with defect-tracking and application lifecycle-management tools such as Jira, Azure DevOps, ServiceNow, or equivalent platforms.
• Working knowledge of relational databases and SQL for data validation, reconciliation, and troubleshooting.
• Ability to troubleshoot application issues using installation, event, and application logs, error messages, database records, system reports, and other diagnostic information.
• Experience with Windows desktop operating systems, application installation technologies, and endpoint deployment tools such as Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune.
• Basic scripting exposure (e.g., PowerShell) for test support and log review preferred.
• Familiarity with REST APIs, web services, system interfaces, and enterprise application integrations.
• Experience documenting test plans, test cases, defects, requirements of traceability, test results, and application support procedures.
• Working knowledge of Agile/Scrum and traditional SDLC methodologies.
• Proficiency with Microsoft 365 applications, particularly Excel, Word, Teams, and Outlook.
• Understanding of application security, user access controls, authentication, authorization, and change-management practices.
• Ability to independently learn and support enterprise software applications and associated business processes.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work effectively with cross-functional teams.
• Demonstrated customer service and stakeholder management skills.
• Ability to evaluate risk and recommend appropriate mitigation strategies.

Experience with the following preferred:

• SQL/database validation.
• API and integration testing.
• Automated testing tools.
• Endpoint-management and deployment tools, such as Microsoft Configuration Manager (MECM/SCCM) and Microsoft Intune.
• Application-packaging and installation technologies (e.g., MSI, MSIX, IntuneWin32).
• Windows 10/11 and virtual desktop environments (e.g., Citrix, Azure Virtual Desktop).
• Legal or professional-services applications (e.g., document management systems, document comparison tools, Microsoft Office add-ins).
• Defect-tracking systems, such as Jira or Azure DevOps.
• Agile/Scrum environments.
• User Acceptance Testing (UAT).
• ITIL/change-management processes.

Preferred Certifications

• ITIL 4 Foundation preferred.
• ISTQB Certified Tester preferred.
• Certified Software Tester (CSTE) preferred.
• Agile or Scrum certification preferred.

The anticipated base salary for this position is $89,200 to $125,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

For benefits information, please click here https://www.arnoldporter.com/en/careers/professional-staff/benefits.

The firm may provide a discretionary bonus annually.