Quality Assurance Analyst

BlueCross and BlueShield of South Carolina; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Subsidized health plans

Dental & Vision coverage

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias & fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a Quality Control Auditor to monitor and improve our claims, customer service, and operations processes in Columbia. Under supervision, you will perform audits, identify issues, and prepare recommendations.

Requires a High School Diploma and at least 1 year of related experience; proficiency with Microsoft Office; strong analytical and communication skills. This is a full-time role in an office setting with a 40-hour work week.

Qualifications

• Requires High School Diploma or equivalent.
• At least 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience.
• Strong analytical and written/verbal communication skills.

Responsibilities

• Performs routine quality audits, reviews, or monitoring to ensure compliance with quality standards and procedures.
• Documents issues and recommends improvements to training materials and processes.
• Generates reports on quality performance for operations.
• Assists with training documentation and development of new processes.
• Keeps current with guidelines and work instructions.

Skills

Analytical skills

Customer service

Organization

Verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position Purpose

Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements.

Location

This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30AM-5:00PM. This role is located at 17 Technology Cir. Columbia, SC 29209.

Sponsorship

This position is not eligible for sponsorship now or in the future.

What You'll Do

• Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed.
• Recognizes and documents any potential fraud and abuse situations.
• May provide one on one guidance to new hires upon completion of initial training.
• Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed.
• Compiles data and generates reports for operations areas on quality performance.
• Identifies areas of weakness and communicates recommendations on changes and improvements to training materials.
• Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes.
• Assists with training documentation and development of new processes and procedures.
• Remains current with all guidelines, work instructions, etc.

To Qualify For This Position, You'll Need The Following

• Required Education: High School Diploma or equivalent
• Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience.

Required Skills and Abilities

• Good analytical, customer service, and organization skills.
• Basic business math proficiency.
• Able to document problems and assist in their resolution.
• Able to document processes and identify areas for improvement.
• Effective written and verbal communication skills.

Required Software and Tools

• Microsoft Office.

Our Comprehensive Benefits Package Includes The Following

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, indivi