Quality Assurance Analyst — Housing Programs

Jacksonville Housing; Jacksonville (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

The Jacksonville Housing Authority is seeking a Quality Control Analyst to conduct audits of Housing Choice Voucher, Public Housing, and related programs to ensure regulatory compliance. The role requires accuracy in eligibility computations and timely reporting of findings to management.

You will review files, identify deficiencies, and collaborate with cross-functional teams to improve data integrity and program operations.

Qualifications

• Bachelor’s degree in business administration or related field preferred; four years of experience in quality control/internal audit.

Responsibilities

• Plans and conducts routine quality assurance file reviews for housing programs to ensure policy compliance.
• Ensures accuracy in eligibility and subsidy calculations per HUD regulations.
• Provides feedback with corrective actions based on policy and regulatory requirements.
• Monitors identified QC analysis errors and inconsistencies; tracks corrections.
• Prepares weekly/month-end/year-to-date QC reports and dashboards.
• Represents findings to department management and supports process improvements.

Skills

Problem Solving

Analytical Thinking

Attention to Detail

Initiative

Quality Control

HUD Regulations Knowledge

Education

Bachelor’s degree in Business Administration

Job description

The Jacksonville Housing Authority is seeking a Quality Control Analyst to conduct audits of Housing Choice Voucher, Public Housing, and related programs to ensure regulatory compliance. The role requires accuracy in eligibility computations and timely reporting of findings to management.

You will review files, identify deficiencies, and collaborate with cross-functional teams to improve data integrity and program operations.