Quality Assurance Analyst - Claims & Compliance Expert

TBC Corporation; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Roth 401(k)

Short-term disability

Paid vacation

Discounted tires

Employee assistance program

Job summary

TBC Corporation is seeking a Quality Assurance analyst to join the team focused on claims analysis and processing for customers. You will evaluate adjustment claims, ensure documentation accuracy, and support quality and compliance initiatives.

You will collaborate with Sales and Customer Service, maintain claim files per retention policies, and assist the Senior Manager with projects such as tire quality reviews, recall management, and supplier communications.

Qualifications

• 1–2+ years in customer service, preferably in tire/auto industry.
• Strong communication and customer service skills.
• Able to learn Adjustment Claims System and filing procedures.

Responsibilities

• Process adjustment claims and verify information for approval.
• Communicate with customers to gather required details.
• Coordinate with suppliers for RGA numbers and documentation.
• Maintain claim files according to retention policies.
• Collaborate with Sales and Customer Service to resolve issues.
• Support product liability and warranty claim processes.
• Assist with project management and compliance tasks.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Tools

Adjustment Claims System

Calculator

Printer

Office equipment

Job description

TBC Corporation is seeking a Quality Assurance analyst to join the team focused on claims analysis and processing for customers. You will evaluate adjustment claims, ensure documentation accuracy, and support quality and compliance initiatives.

You will collaborate with Sales and Customer Service, maintain claim files per retention policies, and assist the Senior Manager with projects such as tire quality reviews, recall management, and supplier communications.