Quality Assurance Analyst

California Department of Justice; Sacramento (CA); Hybrid; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Pension retirement

11 paid holidays

Job stability

Public Service Loan Forgiveness (PSLF)

Job summary

The California Department of Justice, Division of Law Enforcement, Bureau of Firearms, Sacramento Regional Office, seeks a Quality Assurance Analyst II. Under the Crime Analyst Supervisor, you will train new employees across teams, determine firearm eligibility by querying databases, and perform QA reviews of background checks.

This is a 12-month limited term, full-time position with hybrid telework. The salary ranges from $5,189 to $6,701 per month, with state minimums applicable for new hires.

Responsibilities

• Provides extensive, initial training to new employees in multiple units and teams.
• Determines eligibility for firearm ownership by querying databases and analyzing records.
• Conducts quality control reviews of background eligibility checks (10%).
• Develops QAU processing procedures, workload logs, and unit statistical reports.
• Provides one-on-one and group refresher trainings to staff on eligibility checks.
• Leads and resolves complex firearm record-related issues and advises staff on workload processes.
• Collaborates with law enforcement, other agencies, and ADB IT staff to implement system enhancements.

Job description

Job Description And Duties

Under the direction of the Crime Analyst Supervisor (CAS), the Crime Analyst (CA) II provides extensive, initial training to new employees in the Eligibility Clearance Unit, Firearms Record Review Team, Armed and Prohibited Persons Unit, Carry Concealed Weapon Background Team, Firearms Reporting Team, and the Employment Subsequent Notification Team. New employees determine the eligibility of a person to own or possess a firearm, ammunition, and a firearm barrel by querying various databases and analyzing the records obtained. The CA II conducts quality control reviews of 10% of background eligibility checks made by new employees to ensure the determinations are accurate.

Job Description And Duties

Under the direction of the Crime Analyst Supervisor (CAS), the Crime Analyst (CA) II provides extensive, initial training to new employees in the Eligibility Clearance Unit, Firearms Record Review Team, Armed and Prohibited Persons Unit, Carry Concealed Weapon Background Team, Firearms Reporting Team, and the Employment Subsequent Notification Team. New employees determine the eligibility of a person to own or possess a firearm, ammunition, and a firearm barrel by querying various databases and analyzing the records obtained. The CA II conducts quality control reviews of 10% of background eligibility checks made by new employees to ensure the determinations are accurate.

The CA II is also responsible for assisting with developing Quality Assurance Unit (QAU) processing procedures, workload tracking logs, and unit statistical reports. The CA II provides one-on-one training on a regular basis, as well as group refresher trainings as needed, to new employees and other Bureau of Firearms (BOF) staff with regard to eligibility check determinations and associated processes. The CA II acts in a lead capacity to resolve the most complex criminal and firearm record related issues specific to background eligibility checks. The CA II provides direction and assistance to staff on workload processes, conducts research, and works directly with law enforcement and other government agencies. The CA II works with the Application Development Bureau (ADB) information technology staff to develop, test, and implement system enhancements within the section’s databases.

This is a limited term position which may be extended or become permanent.

You will find additional information about the job in the Duty Statement.

Position Details

• Job Code #: JC-528400


• Position #(s): 420-963-0110-003


• Working Title: Quality Assurance Analyst


• Classification: CRIME ANALYST II


• Salary: $5,189.00 - $6,701.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

• # of Positions: 1


• Work Location: Sacramento County


• Telework: Hybrid


• Job Type: 12 Month Limited Term - Full Time


• Work Shift: Day


• Work Week: Monday-Friday


• Department Information:
  
  
  
  • This position is located in the Division of Law Enforcement, Bureau of Firearms, Sacramento Regional Office.
  
  
  • Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  
  
  • For more information about the Department please visit the Attorney General’s website at www.oag.ca.gov .
  
  
  • Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR .
  
  
  
  

Benefits of working for the State of California:

• Work-life balance


• 11 paid holidays


• Flexible paid leave options


• Consistent wage increases


• Pension retirement


• Job stability


• Health/Dental/Vision Insurance


• Public Service Loan Forgiveness (PSLF) and more!