Quality Assurance

Jobtailor; Winston-Salem (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

401(k) w/employer matching

Health & Welfare Benefits

Life Insurance

Paid Time Off

Job summary

Graphic Packaging International, LLC, located in Winston-Salem, NC, seeks an experienced QA lead to oversee quality assurance testing and audits in line with plant management and customer specs.

The role includes training operators, maintaining SQF/HACCP certifications, troubleshooting defects, conducting daily product testing, and managing color/material quality, lab operations, and SOP development.

Qualifications

• High School Diploma or GED; 3–5 years manufacturing experience.
• Must be able to read and interpret safety rules, operating procedures, and SOPs.
• Proficient in MS Office; ERP experience preferred.

Responsibilities

• Lead quality assurance testing and audits to ensure compliance with customer specifications.
• Train operators on quality checks and SOPs; promote GMPs and SQF/HACCP practices.

Skills

Bilingual EN/ES

Math skills

Reasoning

MS Office

Mechanical skills

Education

High School Diploma or GED

Tools

SAP

ERP system

SharePoint

Job description

Location: Winston Salem, NC

Job Summary

Lead the quality assurance testing as defined by plant management or customer specification. Interprets organization/customer requirements related to product specifications. Lead audit quality checks and procedure compliance.

Job Functions

• Performs and monitors quality checks in all departments to ensure defects do not occur.

• Train operators on how to identify and prevent product defects.

• Train operators on quality checks and testing SOP’s.

• Achieves SQF and HACCP certifications and trains new hires to GMPs and performs annual SQF training with all employees.

• Works with operators to troubleshoot defects and determine correct course of action.

• Performs daily testing for customer products, as required.

• Determines and manages substandard product and raw materials (paperboard) determining what can/should be sold, sorted/reworked or scrapped.

• Enters internal and vendor (raw material) complaints into non‑SAP SharePoint.

• Manages quality incident investigation process to ascertain root cause(s) for use in recommending preventive measures and improving quality.

• Oversees all sort activities (establish sort standards, mentor and monitor temporary employees, SAP entries, and housekeeping).

• Performs customer and internal sampling requirements.

• Participate in internal and external customer visits.

• Manages color standard and 1st run color materials process. Works directly with operators to achieve high quality color material.

• Manages quality lab (testing, calibrations, troubleshooting, housekeeping, and training).

• Develops and maintains documents and SOPs.

• COA’s, EOM reporting, and color management.

• Gathers data as requested for projects/troubleshooting, etc.

• Gives the OK to sell when supervisor is unavailable.

• Participates in safety and quality behavior‑based observations.

• May assist supervising a team of quality inspectors.

• Must strictly adhere to Graphic Packaging International’s Commitment to SQF (Safe Quality Foods) and HACCP Requirements, Food Safety, and Food Defense.

• Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork.

• Other duties as assigned.

Background / Experience

• Manufacturing experience preferred.
• Must have excellent attendance, work independently, and perform essential duties satisfactorily. The required knowledge, skill, and ability are listed below.

Skills

• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual in English/Spanish is highly preferred.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills – Must be proficient with Microsoft applications (Word, Excel, PowerPoint). Previous ERP experience preferred.
• Mechanical Skills – Ability to use industry standard testing equipment, measuring devices, and scales required.

Education / Knowledge

• High School Diploma, GED or equivalent required.
• 3‑5 years’ experience, preferably in manufacturing.

Schedule Requirements

• Schedules are 8‑hour shifts (M‑F).
• Employees are required to work overtime up to 12‑hour shifts including weekends.
• Employees must be able to work alternate schedules and overtime, including early mornings, nights, and/or weekends, and be punctual while doing so.
• Employees must be available to travel to customer facilities for inspection or sorting activities. Expected travel <25%.

Physical Requirements

• Ability to work upwards of 6 days a week for upwards of 60+ hours per week.
• Standing, depending on changing job assignments, for extended periods.
• Awkward and/or repetitive movements.
• Ability to stand, bend, and walk frequently (34‑66% of the time).
• Ability to squat, climb, reach above shoulder up to 26”, reach at waist or lower, push up to force of 15 lbs., pull, carry, kneel, grasp, sit, finger occasionally (1‑33% of the time).
• Lifting up to 45 lbs. occasionally (1‑10% of the time).
• Requires use of both feet.
• Requires use of both hands for simple grasping, firm grasping, fine manipulation and repetitive actions on a continuous basis.
• Right‑ and left‑hand coordination necessary.
• Ability to read, write, hear, see, speak and have agility on a continuous basis.
• Reading computer screens or other electronic devices.
• Use of various hand and electrical tools and equipment.
• Work in areas of fluctuating temperature and loud noises.
• PPE required: Steel‑toed/safety footwear, Safety Glasses, Hearing Protection, Cut‑resistant Safety Gloves, Hair Net, Beard Net.

Safe Quality Food Responsibilities

• Follow all plant rules, processes, hygiene, and allergens procedures related to production of Safe Quality Foods.
• Report to person of authority to record any potentially unsafe conditions which may result in unsafe foods or noncompliance to SQF related procedures.
• Participate in SQF root cause and corrective actions (from customer complaints, SQF audits, validation, and verification activities) as required.
• Follow all procedures related to producing Safe Quality Foods (SQF).
• Report any potentially unsafe SQF conditions or customer complaints to a person of authority to record and/or correct the situation.

GPI’s Benefit Program

• Competitive Pay
• 401(k) w/employer matching
• Health & Welfare Benefits
• Medical, dental, vision, and prescription drug coverage
• Short and Long‑Term Disability
• Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Flexible Spending and Health Savings Accounts
• Various Voluntary benefits
• Adoption Assistance Program
• Employee Discount Programs
• Employee Assistance Program
• Tuition Assistance Program
• Paid Time Off + 11 paid company holidays each year

Equal Opportunity Employer Statement

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state, provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier‑free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [e-mail].