Quality Associate

American Consolidated Industries, Inc.; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

American Consolidated Industries, Inc. is seeking a Quality Associate III to drive quality processes across Operations and to support profitability through administrative efficiencies. You will define, create, and maintain Quality workflows, metrics, and training resources in collaboration with Operations.

The role requires strong knowledge of ISO 9001 and IATF 16949, plus the ability to communicate across teams, perform internal audits, and lead continuous improvement initiatives.

Qualifications

• High School Diploma or equivalent required.
• Associates or Bachelor's degree, or equivalent work experience, preferred.
• ASQ certifications preferred.
• Strong understanding of ISO 9001 and IATF 16949 QMS requirements.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office and Windows-based applications.

Responsibilities

• Embraces the 1 T.E.A.M culture.
• Develops, improves, and maintains all Quality training and reference guides with Operations collaboration.
• Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.).
• Maintenance of customer part specifications in ERP system.
• Evaluate root cause analysis and corrective action for Operations Department.
• Provide support with continuous improvement for Operations Department.
• Ensures customer satisfaction through complaint and claims resolution.
• Implements project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality.
• Works closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports.
• Conduct Internal Audits of the Quality Management Systems.
• Divide time between two facilities based on Operations and Quality needs.
• Perform Layered Process Audits as required.
• Maintain calibration of measurement gauges.
• Perform other duties and responsibilities as assigned.

Skills

ISO 9001

IATF 16949

QMS

Communication

Operations knowledge

Microsoft Office

Problem solving

Education

High School Diploma or equivalent

Associates or Bachelor's degree or equivalent experience

Job description

Under the general direction of the Director of Quality, the Quality Associate is proficient in executing the essential duties and responsibilities of a Quality Associate III and serves as a resource in defining, creating, improving, and maintaining all Quality processes related to Operations, improving administrative efficiencies, and creating synergies for profitable growth.

Essential Duties & Responsibilities

• Embraces the 1 T.E.A.M culture.
• Develops, improves, and maintains all Quality team training and reference guides in collaboration with Operations to ensure Quality requirements are met.
• Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.)
• Maintenance of customer part specifications in ERP system
• Evaluate root cause analysis and corrective action for Operations Department.
• Provide support with continuous improvement for Operations Department.
• Ensures customer satisfaction through complaint and claims resolution.
• Implement project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality.
• Works closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports.
• Conduct Internal Audits of the Quality Management Systems.
• Divide time between two facilities based on Operations and Quality needs.
• Perform Layered Process Audits as required.
• Maintain calibration of measurement gauges.
• Perform other duties and responsibilities as assigned.

Supervisory Responsibilities

• Although no direct reports, the position will provide quality focused guidance to Operations leadership as needed, and will serve on committees and special teams and perform other duties as assigned.

Knowledge, Skills, & Abilities

• Strong understanding of ISO 9001/ IATF 16949 QMS Requirements
• Strong knowledge of Industry Standards
• Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively.
• Knowledge of Operations principles and processes for providing customer services. This includes customer needs assessment and establishing quality standards for services.
• Proficient in basic Microsoft programs and windows-based applications
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

Education Requirements

• High School Diploma or equivalent, required.
• Associates or bachelor’s degree, or equivalent work experience, preferred.
• Industry knowledge and experience, a plus.

LICENSES/DESIGNATIONS & CERTIFICATIONS

• ASQ Certifications in Foundational Quality, preferred.
• Certified Quality Inspector
• Certified Calibration Technician
• Certified Quality Improvement Associate

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The noise level in the work environment is usually medium to high.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• This position will occasionally require the use of PPE, including hard hat, safely glasses, steel-toed boots, etc.

Note

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.