Quality and Population Health Coordinator I (ALD)

L.A. Care Health Plan; Los Angeles (CA); Hybrid; USD 46,000 - 63,000; Full time

Job summary

An established industry player is seeking a Quality and Population Health Coordinator to enhance healthcare access for vulnerable communities. This dynamic role involves outreach to members and providers, ensuring care gaps are closed effectively. Ideal candidates will demonstrate compassion, strong communication skills, and proficiency in Microsoft Office. Join a mission-driven organization committed to improving the health of Los Angeles County residents while enjoying a supportive work environment with opportunities for professional growth. If you're passionate about making a difference in healthcare, this position is perfect for you.

Benefits

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Qualifications

• At least 3 months of experience in patient or provider communication.
• Proficient in Microsoft Office Suite and basic office equipment.

Responsibilities

• Make outbound calls to assist members with scheduling services.
• Educate members on gaps in care and promote health activities.
• Outreach to providers for medical reports and support care gap closure.

Skills

Compassion towards patient needs

Strong motivation to impact lives

Verbal and written communication skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Organizational skills

Ability to communicate with healthcare providers

Education

Associate's Degree

Tools

Basic office equipment

Online platforms and search engines

Job description

Quality and Population Health Coordinator I (ALD)

Job Category: Administrative, HR, Business Professionals

Department: Health Education

Location: Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 12025

Salary Range: $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents.

The Quality and Population Health Coordinator I (QPHC) is responsible for outreaching to members to close care gaps and to providers for medical record pursuit and retrieval. This position supports the L.A. Care medical groups by assisting with scheduling member appointments. While this role is a combination of remote and in-office work, it is intended to support L.A. Care medical groups by being embedded in provider offices and providing direct outreach to L.A. Care members.

Duties

1. Make outbound calls to members to assist with scheduling and coordinating services (e.g., appointments, lab tests, health screenings, other diagnostic studies, transportation, etc.) (25%)
2. Educate members on missing gaps in care and encourage them to pursue preventative health and health promotion activities such as health fairs (25%)
3. Outreach to providers to request medical reports by fax, electronic medical records, or on-site visits if needed (15%)
4. Review medical records, claims, and encounter data to identify key information to help close gaps in care (15%)
5. Provide support as needed for care gap closure campaigns and other quality improvement programs (15%)
6. Perform other duties as assigned (5%)

Education Required

Associate's Degree

Experience

Required:

• At least 3 months of experience following basic workflows, procedures, and standards related to patient or provider communication and outreach.
• Previous experience working in an office setting with basic office equipment such as telephones, fax machines, computers, etc.

Preferred:

• Health Plan, provider practice, or health education experience.

Skills

Required:

• Demonstrates deep compassion and sensitivity towards patient needs and community well-being.
• Driven by strong motivation to positively impact people’s lives.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Skills in utilizing various online platforms and search engines to efficiently gather accurate and relevant information.
• Highly organized with ability to maintain accurate notes and records.
• Demonstrates high efficiency in managing tasks and consistently delivering projects to successful and reliable completion.
• Ability to communicate effectively with patients and health care providers.

Preferred:

• Some knowledge of HEDIS and other quality measures.
• Some knowledge of quality improvement processes.
• Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable.

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Additional Information

Required: Travel to offsite locations for work.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.

L.A. Care offers a wide range of benefits including:

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program

Nearest Major Market: Los Angeles
Job Segment: EMR, Claims, Equity, Medical, Healthcare, Insurance, Finance