Quality and Patient Safety Analyst

Oceans Healthcare, L.L.C.; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Oceans Healthcare in Plano, TX is seeking a Quality and Patient Safety Analyst to review video footage of high-risk events and support root cause analyses to improve patient safety.

You will collaborate with Risk Management, Security, Nursing Operations, Clinical Leadership, and Human Resources to identify hazards, prepare investigative reports, and ensure HIPAA-compliant handling of evidence. This role emphasizes proactive surveillance and cross-departmental teamwork.

Job description

At Oceans Healthcare, we are passionate about helping adults and seniors attain the best possible quality of life. As a nationally recognized provider of behavioral health services, we treat patients experiencing symptoms of depression, anxiety, schizophrenia, behavioral changes related to medication management or substance abuse and other behavioral issues.

Through our inpatient behavioral services and intensive outpatient programs, Oceans Healthcare offers comprehensive behavioral and mental health services to help patients at every stage of the healing process. Our staff is committed to caring for patients and their families with dignity, honesty and compassion.

The Quality and Patient Safety Analyst is responsible for reviewing video footage following serious safety events, patient harm incidents, security events, and other high-risk occurrences to support root cause analysis, performance improvement, and risk reduction efforts. This position will also conduct proactive random surveillance reviews to identify process deviations, environmental hazards, and opportunities to improve patient and staff safety.

This position serves as a key member of the Corporate Quality & Patient Safety team and partners closely with Risk Management, Security, Nursing Operations, Clinical Leadership, and Human Resources.

Essential Functions:

1. Conduct video-based investigations of serious patient safety events, security incidents, employee injuries, workplace violence, patient elopements, and other high-risk occurrences.
2. Analyze video footage and related documentation to develop detailed event timelines, identify key contributing factors, and support comprehensive incident investigations.
3. Correlate video findings with medical records, incident reports, security reports, and other sources to establish an accurate understanding of events.
4. Provide objective, fact-based observations and analysis to support Root Cause Analyses (RCAs), safety event reviews, risk assessments, and performance improvement initiatives.
5. Identify process failures, human factors, environmental hazards, communication breakdowns, and policy compliance issues that may contribute to adverse events.
6. Prepare clear, concise investigative reports and present findings to leadership, safety committees, and multidisciplinary review teams.
7. Conduct proactive surveillance reviews to identify patient and staff safety risks, operational vulnerabilities, process deviations, and opportunities for improvement.
8. Analyze trends and recurring patterns across incidents, locations, shifts, and operational areas to support targeted risk-reduction strategies and organizational safety goals.
9. Maintain the security, confidentiality, integrity, and proper retention of video evidence in accordance with HIPAA, organizational policies, and regulatory requirements.
10. Collaborate with Security, Quality, Patient Safety, Risk Management, Legal, and operational leaders to support investigations, regulatory reviews, and continuous safety improvement efforts.
11. Perform other duties and responsibilities as assigned in support of the Quality and Patient Safety function and organizational safety objectives.