Quality Analyst

Willson International Limited; New York (NY); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Work-from-home environment

3 weeks paid vacation

Company-matching 401k

Family medical benefit coverage

Training and certification covering

Job summary

A leading international company is seeking a Quality Analyst to ensure compliance with regulatory standards and internal benchmarks. This role offers the flexibility of remote work and a supportive environment prioritizing team collaboration and professional development. Ideal candidates will have extensive experience in customs brokerage and strong communication skills. Benefits include generous vacation time and a comprehensive health coverage package.

Qualifications

• 5+ years of experience in customs brokerage operations or regulatory.
• CCS designation or LCB is an asset.
• Desire to learn, grow and adapt to change.

Responsibilities

• Ensure operations teams meet regulatory standards and quality benchmarks.
• Audit entries for compliance.
• Provide training support to new hires.

Skills

Customs brokerage operations experience

Customer service experience

Proficiency in MS Office

Strong communication skills

Problem solving

Attention to detail

Teamwork attitude

Education

High School Diploma

Tools

MS Office

Job description

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our team of Quality Analysts!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – New York, Michigan, or Texas

Shift

Monday to Friday, 9am-5pm

KeyQualifications

• High School Diploma required
• 5 (five) years of experience in customs brokerage operations or regulatory.
• Customer Service experience in an office environment.
• CCS designation or LCB is an asset.
• Proficiency in MS Office, database and data entry skills are required.
• Strong communication skills – verbal and written is required.
• Desire to learn, grow and adapt to change.
• Problem solving, accuracy, and attention to detail is required.
• Positive, solution focused, team first attitude.

Descriptionof Role

The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties.

Quality Control:

• Auditing entries to ensure compliance
• Completing tariff verification, applications of Free Trade Agreements, and deductions
• Duty and Tax applicability, Section 232 & Section 301
• Anti-dumping and countervailing duties (AD/CVD) and other at-risk categories
• Successfully developing processes and procedures
• Management of special projects as assigned.

Training Support:

• New hire operational training (Import Analyst), Willson standard operating procedures, and learning systems
• Continuing education, skill development sessions, remedial training
• Coaching staff, development of Training Materials and identifying repetitive errors
• All other duties assigned

Why you’lllove it at Willson

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching 401k program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniveraries, weddings, and cute things, like puppies and babies).