Quality Analyst

Maximus; Miami (FL); Remote; USD 44,000 - 110,000; Full time

Job summary

Maximus is seeking a Quality Analyst to enhance quality standards within their Professional Services team. This remote role involves conducting quality audits, analyzing data, and driving process improvements, making a significant impact on operational excellence. Ideal candidates will have relevant experience, a degree, and strong analytical skills.

Benefits

Competitive Compensation with Bonuses

Comprehensive Insurance Coverage

401K Retirement Savings Plan with Company Matching

Paid Time Off Package

Tuition Reimbursement

Professional Development Opportunities

Employee Assistance Program (EAP)

Diversity, Equity, and Inclusion Initiatives

Qualifications

• 3-5 years of relevant professional experience required.
• Knowledge of telecommunications and relay services.
• Proficient with American Sign Language preferred.

Responsibilities

• Conduct quality audits and process improvements.
• Analyze complex data, identify patterns, and recommend actions.
• Coordinate with technical staff to understand business requirements.

Skills

Quality Analysis

Data Analysis

Process Improvement

Market Research

Education

Bachelor's degree in related field

Job description

Description & Requirements Maximus is currently seeking a Quality Analyst to support our Professional Services team. This is a remote opportunity. The Quality Analyst will play a pivotal role in ensuring the highest standards of quality and compliance across the project. You will be responsible for quality analysis efforts on multiple applications, drive process improvements, and champion a culture of continuous improvement You will conduct quality audits and reviews to help ensure quality process and products are implemented. This role offers an opportunity to make a significant impact on our organization's operational excellence. Why Join Maximus? -

• Competitive Compensation - Quarterly bonuses based on performance included! -
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. -
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. -
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, -
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). -
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions. -
• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. -
• Tuition Reimbursement - Invest in your ongoing education and development. -
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. -
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. -
• Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities : - Deliver consulting project activities for various projects. - Analyze complex data and identify patterns, recommend actions, and measure outcomes. - Coordinate with technical staff to understand business requirements, specifications, and processes. - Conduct market research and understand market trends. - Create system functional specifications from business requirements. - Interact with organization and client managers. - Perform cost / schedule monitoring, - Identify additional product and service opportunities in customer organization. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. - 2 years or more of related experience with telecommunications and relay services. - Knowledge of Public utilities and transportation regulatory policy analysis and formulation. - Knowledge of Principles, practices, and trends of public and business administration, and management. - Other related certification(s). - California residency preferred. - Proficient with American Sign Language preferred. - Experience working with the deaf and disabled community required. - Must currently and permanently reside in the Continental US . Home Office Requirements : - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Remote workers required internet speed policy : minimum download speed is 20 Mbps and 5 Mbps upload; Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at www.speedtest.net. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 44,800.00 Maximum Salary $ 110,000.00