Quality 3LS Program Manager

HP Inc.; Spring (TX); On-site; USD 111,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

4-12 weeks fully paid parental leave

11 paid holidays

Additional flexible paid vacation and

sick leave

Job summary

HP, Inc. is seeking a Quality 3LS Program Manager to lead a scalable quality program across multiple teams. You will develop schedules, budgets, and resource plans while guiding process roadmaps and enabling focused improvements.

Expect collaboration with internal partners and stakeholders to resolve issues and drive customer-focused outcomes. The role emphasizes data analysis to identify trends, root causes, and lessons learned, with mentoring to grow junior staff and expand quality culture

Qualifications

• Four-year or graduate degree in Quality Management, Business Admin, Engineering, Computer Sciences, or related field.
• 4–7 years of experience in project/program management, quality, or lean six sigma, or an advanced degree with 3–5 years experience.

Responsibilities

• Manages and leads a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process.
• Develops schedules, budgets, resource plans, and other support requirements for assigned program.
• Influences process roadmap by providing feedback to implement solutions to issues on quality projects.
• Coordinates activities of project teams and partners; tracks progress and adjusts plans to meet requirements and schedules.
• Communicates program progress and escalations to stakeholders and collaborates to implement changes.
• Provides consultation on scalable system and process design to maximize efficiency and minimize errors.
• Collaborates to capture lessons learned for project and process improvements.
• Identifies, initiates, implements, and scales quality programs with minimal guidance.
• Provides guidance and mentoring to less-experienced staff.

Skills

Agile Methodology

Automation

Change Management

JIRA

Kanban Principles

Process Improvement

Project Management

Scrum (Software Development)

Education

Four-year or Graduate Degree in Quality Management/Engineering/Computer Sciences

Tools

JIRA

Kanban

Job description

Quality 3LS Program Manager

Job Summary

• This role is responsible for managing and leading a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing process roadmaps. The role coordinates activities of project teams and communication with stakeholders, including addressing escalated issues and making necessary changes to product plans. The role involves data analysis to identify trends and root causes, providing consultation for efficient system and process design, and capturing lessons learned for continuous improvement throughout projects and processes.

Responsibilities

• Manages and leads a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering.
• Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Influences the process roadmap by sharing relevant feedback to implement optimal solutions to issues faced on quality projects/programs.
• Coordinates activities of supporting project teams and internal and external partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Provides consultation on scalable system and process design to maximize efficiency, improve the customer experience and minimize errors and manual processes on quality projects/programs.
• Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Identifies, initiates, implements, and scales quality programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.
• Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.

Education & Experience Recommended

• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills

• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Responds to moderately complex issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Compensation and Benefits

The pay range for this role is $111,000.00 - 120,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/))

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Quality

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)