Bilingual English/Spanish Qualified Professional

Ryan's Place, LLC; Charlotte (NC); On-site; CAD 67,000 - 73,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

Ryan's Place is seeking a compassionate Bilingual (English/Spanish) Qualified Professional (QP) to support individuals and families and supervise Direct Support Professionals in a Medicaid-compliant environment.

You will coordinate assessments, care planning, and advocacy, ensuring documentation accuracy and effective communication with MCOs and care teams. Fluency in both languages is required and valued for community interactions.

Qualifications

• Fluent English and Spanish required.
• 2–3 years with the I/DD population; 1–2 years in management/supervision preferred.
• Bachelor’s or higher in a human services field; related experience considered for alternative degrees.
• Experience with Medicaid/state standards and care coordination is a plus.

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy.
• Provide direct support and training to Spanish-speaking families and staff.
• Supervise and mentor Direct Support Professionals (DSPs).
• Maintain accurate documentation, billing, and medical records.
• Serve as liaison with Managed Care Organizations (MCOs).
• Provide training and ongoing support to care providers.
• Prepare reports and communicate progress to families, Care Managers, and leadership.

Skills

Bilingual – English/Spanish

Management experience

Documentation & EHR proficiency

Communication skills

Education

Bachelor’s degree in human services

Bachelor’s degree in other field + 4 years MH/DD/IDD experience

Master’s degree in human services

Bachelor’s degree in Health or Human Services

Tools

EHR systems

Microsoft Office

Google Suite

Job description

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Pay: $48,000.00 - $52,000.00 per year

Bilingual English/Spanish Qualified Professional (QP)

Location: Charlotte, North Carolina Salary: Competitive, negotiable based on experience

About Us

We are a mission-driven agency committed to supporting adults with Intellectual and Developmental Disabilities (I/DD). Guided by our E.P.I.C. values, Empowerment, Partnership, Integrity, and Commitment, we provide person-centered care, advocacy, and meaningful opportunities for those we serve.

Position Overview

We are seeking a compassionate and motivated Bilingual (English/Spanish) Qualified Professional (QP) to join our team. In this role, you will support individuals and families, supervise Direct Support Professionals (DSPs), and ensure compliance with Medicaid and state standards.

The ideal candidate will be fluent in both English and Spanish, with the ability to communicate effectively across diverse families and communities.

Responsibilities

• Support individuals and families with assessments, care planning, and advocacy
• Provide direct support and training to Spanish-speaking families and staff as needed
• Supervise and mentor DSPs to ensure quality, compliant services
• Maintain accurate documentation, billing, and medical records
• Serve as the primary liaison with Managed Care Organizations (MCOs)
• Provide training, orientation, and ongoing support to care providers
• Prepare reports and communicate progress to families, Care Managers, and leadership

Qualifications

• Language: Bilingual – fluent in English and Spanish (required)
• Experience: 2–3 years with the I/DD population; 1–2 years in management/supervision preferred
• Education: Bachelor's degree in a human services field with 2 years of full-time experience working with the MH/DD/IDD population
• Bachelor's Degree in a field other than human services plus 4 years of full-time experience with the MH/DD/IDD population
• Master's in a human services field with at least 1 year of full-time experience with MH/DD/IDD population.
• Bachelor’s degree in Health or Human Services (per 10A NCAC 27G .0104); AP in training may be considered
• Skills: Strong organizational, communication, and problem-solving skills; proficiency with EHR systems, Microsoft Office, and Google Suite
• Other Requirements: Valid driver’s license, clean driving record, reliable transportation, and ability to pass background checks

Why Join Us?

• Competitive salary (negotiable based on experience)
• Ongoing training and professional development (NCI, CPR/First Aid, HIPAA, Medicaid policies, etc.)
• Supportive culture and values-driven team
• The opportunity to make a lasting difference in the lives of individuals and families

Job Type: Full-time

Compensation: $48,000.00 - $52,000.00 per year

Ryan Lanford was an amazing human who touched many lives with his patient and forgiving spirit. Ryan lived with Luis in Alternative Family Living for six years. Ryan dealt with the challenges that many people living with disabilities in North Carolina face. He did not receive comprehensive services through a Waiver and needed assistance in receiving therapeutic and mental health support. Luis, Ryan and Ryan's mother worked hard to get him every service he needed and find him integrated, meaningful activities every day. Ryan and Luis were like brothers. As much as Luis helped Ryan, Ryan helped Luis learn patience, forgiveness, and kindness in so many ways. Luis always says that no matter what kind of day Ryan had or how he was feeling, he always took the time to show his love. He was unconditionally forgiving, and most of all, he was kind. This is where the philosophy and motivation for honoring Ryan’s legacy started. Sadly, Ryan is no longer with us, but his legacy of love and kindness lives on in the mission of this agency! As Ryan would say, "Ain't life grand?"

Mission Statement

Our mission is to address the needs of individuals with disabilities by nurturing a community that respects their differences and cultivates their potential to grow and reach their goals.

Values Statement

Ryan's Place

• Empowerment
• Partnership
• Integrity
• Commitment

Ryan's Place is a provider agency serving children and adults ages 3-100 with Intellectual/Developmental Disabilities. The agency is currently seeking staff to work 1:1 in the community with members, Community Navigators to advocate for members’ needs and Qualified Professionals with I/DD experience. If you are seeking meaningful work where you can truly help others, this may be just the role for you!

Referral code from a current employee If no code provided, add their name instead.

Competitive pay ($17-20.00 starting rate per hour, based on experience)

Flexibility in hours and scheduling

Free mandatory training, including CPR/1st Aid

A positive and warm work environment with the opportunity to grow; we love to foster our staff’s skills and talents!