QSR Talent & Training Manager

Dunkin'; Media (Delaware County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

In-store presence

Job summary

Dunkin’ is hiring a Dynamic Talent & Training Manager to lead hiring, training, and talent development across multiple Dunkin’ locations. This hands-on field leadership role requires spending 80–90% of time on the restaurant floor during live service to coach teams and drive guest engagement.

Ideal candidates will have 3+ years of QSR or restaurant management experience, thrive in fast-paced environments, and be comfortable traveling between stores to implement standardized training and

Qualifications

• 3–5+ years in restaurant or retail management (multi-unit or training experience preferred).
• Proven track record of building teams, hiring, and improving retention.
• Strong presence on the floor — calm under pressure, confident coaching during service.
• Excellent communication and organization skills.
• Comfortable traveling between stores and working early shifts when needed.

Responsibilities

• Lead hiring and onboarding across 8 Dunkin’ locations.
• Recruit and build staffing pipelines through referrals and community connections.
• Develop, deliver, and standardize in-store training systems and checklists.
• Coach managers and crew through live shift training and feedback sessions.
• Support culture resets by modeling teamwork and guest-first habits.
• Observe rush-hour performance and design daily improvement plans.
• Partner with store managers and ops manager for follow-through and tracking.
• Conduct weekly site visits and report progress on hiring/training/retention.

Skills

Staffing

Coaching

On-floor leadership

Hiring

In-store training

Job description

Urgent Hiring: Dynamic Talent & Training Manager at Dunkin’!

Are you looking for a fun and supportive working environment where you can truly make a difference? Do you thrive in a fast-paced atmosphere and enjoy developing talented individuals? If so, we have the perfect opportunity for you!

Join our passionate team at Dunkin’ as a highly skilled Talent & Training Manager. In this role, you will focus on hiring, training, and developing talent across multiple locations, creating a culture of accountability and pride. Enjoy competitive compensation, performance incentives, and the chance to work hands-on with a dynamic team!

This is a hands-on field leadership role in Quick Service Restaurant (QSR) operations, not a corporate or remote training job. Candidates must have at least 3 years of QSR or restaurant management experience and be comfortable working in stores 5 days a week during peak hours.

Core Responsibilities

• Lead all hiring and onboarding across 8 Dunkin’ locations.
• Recruit, screen, and build staffing pipelines through referrals and community connections.
• Develop, deliver, and standardize in-store training systems and certification checklists.
• Coach managers and crew through live shift training and feedback sessions.
• Support culture resets by modeling teamwork, accountability, and guest-first habits.
• Observe rush-hour performance and design daily improvement plans.
• Partner with store managers and the operations manager for follow-through and performance tracking.
• Conduct weekly site visits and report progress on hiring, training, and retention goals.
• Identify high-potential employees and support internal promotions.
• Maintain consistency with Dunkin’ and Inspire Brands training standards.
• Spend 80–90% of your time on the restaurant floor observing, coaching, and training during live service.
• Lead by example in speed, accuracy, and guest engagement during rush periods.

What Success Looks Like

• Each store is fully staffed and cross-trained with minimal turnover.
• Training systems are standardized, documented, and repeatable.
• Rush-hour performance and guest satisfaction steadily improve.
• Communication with ownership and support staff is clear, timely, and proactive.

Qualifications

• 3–5+ years in restaurant or retail management (multi-unit or training experience preferred).
• Proven record of building teams, hiring, and improving retention.
• Strong presence on the floor — calm under pressure, confident coaching during service.
• Excellent communication and organization skills.
• Comfortable traveling between stores and working early shifts when needed.
• Must thrive in fast-paced environments and lead by example.

Compensation & Structure

• Full-time salary plus performance incentives tied to staffing, retention, and training results.
• Direct report to owner; works closely with operations manager and store leadership.
• Field-based role — must be in stores 5 days per week.

You are applying for work with a franchisee of Dunkin Donuts /Baskin-Robbins, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent

business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2017. People Capital Group LLC. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.