QSR General Manager

Capriotti's Hockessin; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

A popular sandwich shop in the United States is seeking a General Manager with at least 5 years of experience running a QSR shop. The ideal candidate will possess excellent customer service and team training skills. Responsibilities include team building, operational excellence, and driving sales performance. The position offers a competitive salary and bonuses based on store performance.

Qualifications

• Must have 5 years GM experience running QSR shop.
• Must have excellent customer service skills.
• Must have experience driving sales.

Responsibilities

• Build teams by identifying, recruiting, and hiring the best talent.
• Coaches and develops the shop’s Team Members.
• Prepares team schedules focusing on operational excellence.

Skills

Service Orientation

Time Management

Computer/Technology

Tools

POS systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Pay
• 401k / Matching
• Paid time off
• Monthly bonus program - based off store performance metrics

Company Overview

Capriotti’s Sandwich Shop Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

General Manager Job Summary

45 hours per week (more as needed).

Nights/weekends/closing shifts a must.

5 years GM experience running QSR shop.

Excellent FOH and BOH (inventory) POS experience a must.

Must have excellent previous employer references.

Must have experience driving sales.

Must have experience controlling COGS costs and labor costs.

This is a hands on position - player / coach role.

Must have excellent customer service skills.

Must have excellent team member training skills.

$50K+ salary with bonus

General Manager Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem-solving.

General Manager Qualifications

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.