QSR General Manager

Capriotti's Sandwich Shop; Hockessin (DE); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Monthly bonus program

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Capriotti’s Sandwich Shop in Delaware seeks a hands-on General Manager to lead a fast-paced shop. The role requires about 45 hours per week with nights and weekends, plus a proven 5+ years GM background in QSR, strong FOH/BOH experience, and POS proficiency.

You’ll drive sales, control costs, manage inventory, and coach a motivated team. This is a player/coach role with opportunities for advancement and a salary above $50K with bonus.

Qualifications

• Service orientation and guest-first mindset.
• Strong multitasking and time management in a busy shift.
• Proficient with POS systems and basic computer skills.

Responsibilities

• Builds teams by identifying, recruiting, and hiring the best talent; uses performance management to retain staff.
• Coaches, develops, and motivates team members following Capriotti’s training standards.
• Prepares schedules focusing on operational excellence and cost control while maintaining guest satisfaction.
• Maintains health, safety, and food preparation standards; ensures proper inventory control.

Skills

Customer service

Team leadership

Sales and cost control

Inventory management

Tools

POS systems

Computer proficiency

Job description

Benefits

• Monthly bonus program - based off store performance metrics
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview

Capriotti’s Sandwich Shop

Capriotti’s is a fast‑paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast‑paced team with a focus on exceptional quality & service, this may be the role for you.

General Manager Job Summary

45 hours per week (more as needed), nights/weekends/closing shifts a must. 5 years GM experience running QSR shop. Excellent FOH and BOH (inventory) POS experience a must. Must have excellent previous employer references, experience driving sales, controlling COGS costs and labor costs. This is a hands on position – player/coach role. Must have excellent customer service skills, team member training skills. $50K+ salary with bonus.

General Manager Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering captivating service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste‑monitoring procedures.
• Actively participates and promotes all brand‑wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluates results to choose the best solution for problem‑solving.

General Manager Qualifications

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi‑task; can remain “hands‑on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e‑mail, spreadsheets, and other documents).

Physical Requirements

• Ability to withstand work conditions in temperatures of 0°F or less and up to 100°F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.