QSR General Manager

Capriotti's Sandwich Shop; Hockessin (DE); On-site; USD 50,000 - 60,000; Full time

Job summary

Capriotti's Sandwich Shop is seeking a General Manager to lead operations in a high-paced environment. This role involves building and training a successful team, managing costs effectively, and ensuring exceptional guest service. Candidates should have substantial experience in QSR management and the ability to thrive under pressure.

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Competitive Pay

Monthly bonus program

Qualifications

• 5 years GM experience running QSR shop.
• Must have excellent customer service skills.
• Ability to withstand temperatures of 0°F or less and up to 100°F.

Responsibilities

• Builds teams by identifying, recruiting, and hiring the best talent.
• Coaches, develops, and motivates the shop's Team Members.
• Monitors compliance with health, safety, and building relations.

Skills

Service Orientation

Time Management

Computer/Technology

Tools

POS systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Pay
• 401k / Matching
• Paid time off
• Monthly bonus program - based off store performance metrics

Company Overview

Capriotti’s Sandwich Shop
Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

General Manager Job Summary

45 hours per week (more as needed)
Nights/weekends/closing shifts a must
5 years GM experience running QSR shop
Excellent FOH and BOH (inventory) POS experience a must
Must have excellent previous employer references
Must have experience driving sales
Must have experience controlling COGS costs and labor costs
This is a hands on position - player / coach role
Must have excellent customer service skills
Must have excellent team member training skills

$50K+ salary with bonus

General Manager Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem-solving.

General Manager Qualifications

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.