Qdoba Shift Supervisor | DTW Airport Locataion

Paradies Lagardère; Romulus (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company at DTW Airport is seeking a Shift Supervisor to manage restaurant operations. The role emphasizes maintaining brand standards, training staff, and ensuring exceptional guest service. Candidates should have a high school diploma and experience in restaurant operations.

Qualifications

• Minimum of 6 months in restaurant operations.
• Completion of Shift Supervisor training.

Responsibilities

• Maintain cleanliness and service excellence.
• Support training for internal candidates.
• Monitor costs and ensure adherence to budgets.

Skills

English

Spanish

Customer Service

Education

High school diploma

Job description

Qdoba Shift Supervisor | DTW Airport Location

4 days ago Be among the first 25 applicants

The Shift Supervisor is responsible for executing restaurant operations in conjunction with the General Manager. The role involves following standard procedures to uphold Brand Values and foster a guest-centric culture that delivers excellent service and food quality while ensuring compliance with policies, procedures, and regulations.

Key Duties and Responsibilities

• Maintain brand image by ensuring cleanliness, maintenance, and service excellence.
• Treat all team members with respect and dignity.
• Follow company guidelines and protocols for daily operations to achieve performance excellence.
• Encourage teams to deliver outstanding guest service and food quality, adhering to brand standards and food safety requirements.
• Collaborate on initiatives to drive long-term sales growth.
• Review and improve the guest experience continuously.
• Support the General Manager in training internal candidates for Shift Supervisor roles.
• Assist in employee training and ensure operations meet company standards.
• Interact with guests and the community, addressing questions, concerns, and complaints professionally and promptly, escalating issues when necessary.
• Use management tools to analyze operational and financial performance, identify trends, and recommend improvements.
• Monitor costs and ensure adherence to budgets and goals.
• Comply with all applicable labor laws and regulations.

The Shift Supervisor contributes to a positive work environment through a hospitable attitude, excellent operational performance, and a focus on guest and team member satisfaction.

Qualifications

Education: High school diploma or equivalent required; must be at least 18 years old.

Experience: Minimum of 6 months in restaurant operations.

Skills and Knowledge: Completion of Shift Supervisor training; ServSafe certification in some states; proficiency in English; helpful if proficient in Spanish; basic reading, writing, math, and computer/POS skills; reliable transportation and compliance with driving requirements.

Physical Requirements: Ability to reach, bend, stoop, climb, and lift up to 50 pounds; operate equipment at standard heights; work in potentially hazardous conditions; flexible with shifts, including weekends and holidays.