QC Repair Specialist, R2Net

R2Net Inc; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision and Rx保险

401(k) Retirement Plan with company 4%

Flexible spending account

Health Savings Account

Tuition Reimbursement

Employee discount

Parental leave

Life insurance

Job summary

Blue Nile is seeking a QC Repair Specialist responsible for executing jewelry repair and restoration with precision, handling precious metals and gemstones, and guiding customers through the repair process and aftercare.

The role requires investigating repair orders, expediting issues, processing returns, and maintaining quality records. You will support QC operations, communicate with customer service, and ensure timely completion of repairs in a fast-paced environment.

Qualifications

• 3+ years of experience in jewelry repair and production.
• Graduate Gemologist degree preferred.
• Extensive knowledge of jewelry repair techniques, tools and materials.
• Proficient in working with precious metals and gemstones.
• Strong attention to detail and hand-eye coordination.
• Excellent communication skills.
• Working understanding of Microsoft Office Suite.

Responsibilities

• Investigate repair orders with issues and expediting late orders with follow-up.
• Process returns and evaluate merchandise for quality against policy.
• Communicate recurring quality issues to management and propose corrective action.
• Respond promptly to customer service requests.
• Move repair orders from receiving to inspector workstation.
• Maintain accurate records of QC activities and results.
• Support QC operations for processing new orders.
• Open and close activities for QC areas.

Skills

Jewelry repair

Attention to detail

Problem solving

Communication skills

Teamwork

Education

Graduate Gemologist degree

Tools

Microsoft Office

Job description

The QC Repair Specialist will be responsible for executing the repair and restoration of jewelry items. This role requires a keen eye for detail, extensive knowledge of various repair techniques, and the ability to work with precious metals and gemstones. The ideal candidate will have a strong background in jewelry repair, exceptional problem-solving skills, and a dedication to maintaining the highest standards of quality. Prioritizing customer service support is essential to help customers understand the process of their repairs and aftercare.

Responsibilities

• Responsible for investigating repair orders with issues, expediting late orders and rush requests from the customer service team, and providing follow-up communication.
• Responsible for the processing of returns including the evaluation of the merchandise for quality and adherence to the terms of the return policy.
• Responsible for communicating all reoccurring product quality issues to management and proposes corrective action to improve quality standards.
• responding promptly to all customer service requests.
• Responsible for systematic movement of repair orders from QC R & R receiving location to inspector workstation.
• Maintain accurate records of quality control activities and inspection results.
• Support QC operations for processing new orders as needed.
• Responsible for opening and closing activities for QC areas.

Requirements

• 3+ years of experience in jewelry repair and production preferred.
• Graduate Gemologist degree preferred.
• Extensive knowledge and understanding of jewelry repair techniques, tools and materials.
• Proficient in working with precious metals and gemstones.
• Strong attention to detail and excellent hand-eye coordination.
• Exceptional problem-solving skills and the ability to work under tight deadlines.
• Capable of working independently as well as part of a team.
• Excellent communication skills.
• Working understanding of Microsoft office suite.

Benefits

• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance

Compensation

• Base pay is $28 - $32 hourly.
• Final pay rate shall be determined and is based on experience and qualifications.
• At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information

Blue Nile. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.

R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.