QC Repair Specialist

Signet Jewelers Limited; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discount

401(k) match

Health savings account

Tuition reimbursement

Job summary

The Repair Specialist at Blue Nile will execute the repair and restoration of jewelry items with a keen eye for detail. You will apply a range of repair techniques to precious metals and gemstones, ensuring quality and adherence to R2Net standards.

Strong problem-solving skills and a background in jewelry repair are essential. You will also educate customers about the repair process and aftercare while maintaining exceptional service standards.

Qualifications

• 3+ years of experience in jewelry repair and production preferred.
• Graduate Gemologist degree preferred.
• Extensive knowledge of jewelry repair techniques, tools and materials.

Responsibilities

• Operate processing of repairs ensuring quality meets standards and timely completion.
• Document condition photos as needed and investigate issues with repair orders.
• Communicate with customer service on late orders and rush requests.
• Process returns and evaluate merchandise for quality and policy adherence.
• Report recurring product quality issues to management and propose corrective action.
• Support QC operations and maintain accurate records of QC activities.
• Handle opening and closing activities for QC areas.

Skills

Hand-eye coordination

Problem-solving

Communication skills

Education

Graduate Gemologist degree

Tools

Microsoft Office

Job description

The Repair Specialist will be responsible for executing the repair and restoration of jewelry items. This role requires a keen eye for detail, extensive knowledge of various repair techniques, and the ability to work with precious metals and gemstones. The ideal candidate will have a strong background in jewelry repair, exceptional problem-solving skills, and a dedication to maintaining the highest standards of quality. Prioritizing customer service support is essential to help customers understand the process of their repairs and aftercare.

Responsibilities

Responsible for the operation of processing all repairs ensuring the quality of the repair work meets R2Net standards, the accuracy of the customers' requests, and the timely completion of the work performed. Document condition photos as needed. Responsible for investigating repair orders with issues, expediting late orders and rush requests from the customer service team, and providing follow-up communication. Responsible for the processing of returns including the evaluation of the merchandise for quality and adherence to the terms of the return policy. Responsible for communicating all reoccurring product quality issues to management and proposes corrective action to improve quality standards. responding promptly to all customer service requests. Responsible for systematic movement of repair orders from QC R & R receiving location to inspector workstation. Maintain accurate records of quality control activities and inspection results. Support QC operations for processing new orders as needed. Responsible for opening and closing activities for QC areas.

Requirements

3+ years of experience in jewelry repair and production preferred. Graduate Gemologist degree preferred. Extensive knowledge and understanding of jewelry repair techniques, tools and materials. Proficient in working with precious metals and gemstones. Strong attention to detail and excellent hand-eye coordination. Exceptional problem-solving skills and the ability to work under tight deadlines. Capable of working independently as well as part of a team. Excellent communication skills. Working understanding of Microsoft office suite.

Benefits

Paid time off Medical, Dental, Vision and Prescription Insurance 401(k) Retirement Plan with company match Flexible spending account Health savings account Tuition Reimbursement Employee discount Parental leave Life insurance Base pay is $28 - $32 hourly. Final pay rate shall be determined and is based on experience and qualifications.

Additional Information

At Blue Nile will not sponsor a new applicant for employment authorization for this position. Blue Nile. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Blue Nile was founded in 1999 with the idea that the diamond engagement ring business was ready for innovation. We revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value. Blue Nile prides itself on innovation, creativity and flawless execution - all to make each customer experience absolutely perfect. Help us make the next decade even better. The brilliance behind our jewelry comes from real people who create real impact for our customers. Together, we live by our guiding principles and create the culture we have today. No matter the role or team, our employees aspire to be bold, bring their authentic selves to work, and operate as one team. We rely on each other's skills and expertise to create a more inspired world.