QA & Training Specialist (Hybrid/Remote)

YMCA of San Diego County; San Diego (CA); Hybrid; USD 41,000 - 49,000; Full time

Job summary

The YMCA of San Diego County is seeking a Quality Assurance Specialist to ensure program integrity, data accuracy, and regulatory compliance across childcare resources. You will audit, train staff, and develop procedures to support contract goals while maintaining high service quality for participants.

You will work in a hybrid setting with some office presence and remote work within San Diego County, and you will engage in cross-functional projects, policy updates, and continuous quality

Qualifications

• Bachelor’s degree in child development, human services, or related field, or four years of equivalent related experience.
• Two years of work experience in: one year in program coordination in a community-based organization; one year in program assessment in a comparable state or locally funded program.

Responsibilities

• Demonstrate expertise in database management and troubleshooting for all subsidy programs including Care Connect, Care Portal, DocuSign, SharePoint, Microsoft Teams, and Outlook.
• Conduct training sessions for new program staff on policies and procedures and provide ongoing training for existing staff on new regulations.
• Perform Quality Assurance reviews of program files to identify trends, develop procedures, and provide additional training to improve results.
• Proactively track and maintain quality assurance measures to prevent errors and ensure funding for the department.
• Enter and maintain review findings in approved report templates for documentation and analysis.
• Independently interpret rules, regulations, and timelines required for programs, and develop SOPs, memorandums, and training materials as needed.
• Assist in developing training sessions covering department policies, participant services, and data management systems.
• Contribute to written participant communications regarding changes in policies, procedures, or services.
• Work independently or collaboratively on policy changes, QA initiatives, technology improvements, trainings, and other projects to ensure contract goals.

Skills

Microsoft Office

Data entry

Database management

Communication

Training

Education

Bachelor’s degree in child development, human services, or related field

Four years’ equivalent related experience

Tools

Care Connect

Care Portal

DocuSign

SharePoint

Microsoft Teams

Outlook

Job description

The YMCA of San Diego County is seeking a Quality Assurance Specialist to ensure program integrity, data accuracy, and regulatory compliance across childcare resources. You will audit, train staff, and develop procedures to support contract goals while maintaining high service quality for participants.

You will work in a hybrid setting with some office presence and remote work within San Diego County, and you will engage in cross-functional projects, policy updates, and continuous quality