QA Technician 1 - Third Shift

Lindt & Sprüngli (USA) Inc.; Stratham (NH); On-site; USD 33,000 - 43,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a QA/QC professional to ensure products meet Lindt & Sprüngli standards for quality, food safety, and regulatory compliance at our New Hampshire facility.

You will implement audit processes, interpret policies, and collaborate with QA, R&D, manufacturing, and purchasing teams. The role involves handling analytical testing, sample retention, equipment calibration, and documentation to support compliance with ISO and third-party standards.

Qualifications

• 2-3 years analytical & quality experience in food production.
• Proficient in MS Office and SAP; knowledge of database systems.
• Knowledge of analytical systems and equipment.
• Bachelor's degree required; master's preferred.
• HACCP and PCQI certifications preferred.
• Excellent communication and teamwork skills; detail oriented.

Responsibilities

• Sample and test raw materials, semi-finished, and finished products.
• Perform analytical laboratory functions for main facility and backups.
• Release products and manage non-conformances.
• Operate, maintain, and calibrate laboratory equipment.
• Manage sample retention program for materials.
• Interface with Purchasing and Manufacturing to enforce standards.
• Train QA Technicians in basic analytical tests.
• Maintain documentation and filing of inspection reports.

Skills

Analytical & Quality experience

MS Office

SAP

Data management

Communication skills

Detail oriented

Education

Bachelor's degree

Master's degree preferred

Tools

SQL databases

Laboratory equipment

HACCP/PCQI familiarity

Job description

Who We Are

At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

The individual in this role will be responsible for ensuring products manufactured at Lindt & Sprüngli USA meet or exceed L&S standards for quality, food safety, and regulatory compliance. This is accomplished by developing, following and improving upon established audit processes, policies and procedures. You will also be responsible for interpreting and enforcing policies to make ad‑hoc decisions in support of quality and food safety. Additionally, you are responsible for reviewing documents for compliance, reporting and partnering with all relevant stakeholders including manufacturing, purchasing, R&D (Research & Development) and QA (Quality Assurance) teams.

Essential Job Functions & Responsibilities

• Responsible for sampling and testing raw materials, semi‑finished products, and finished products to ensure compliance with L&S specifications and standards. This is accomplished by following established procedures, including but not limited to analytical, sensory and microbiological testing.
• Execute all analytical laboratory functions for main production facility, as well as serving as backup for the cocoa liquor facility.
• Responsible for releasing products and managing non‑conformances.
• Responsible for the operation, maintenance & calibration of laboratory equipment.
• Manage sample retention program for raw materials, semi‑finished, and finished products.
• Drive and support the implementation of new equipment and new technologies including validation and verification activities.
• Ensure compliance with all ISO and third‑party quality and food safety standards.
• Perform administrative functions that relate to maintaining proper documentation.
• Filing of inspection reports and other relevant records to ensure complete documentation and transparency regarding compliance to L&S requirements.
• Responsible for the oral and written communication of test results and for ensuring timely disposition of raw materials and products.
• Interface with Purchasing Department and Manufacturing Supervisors to enforce quality standards in non‑compliance situations. Responsibilities include managing the non‑conformance process and communication with all stakeholders.
• Responsible for cross training current and new QA Technicians for basic analytical tests.
• Responsible for general lab cleaning.
• Developing and maintaining a consumable inventory and responsible for ordering consumables for the entire lab in order to ensure consistent functionality.
• Provide assistance with QA and R&D related projects as assigned.
• Participate in Lindt Production Way (LPW) teams.

Qualifications & Requirements

• 2-3 years prior Analytical & Quality experience, preferably in food production environment
• Proficient in MS Office applications
• Proficient in SAP
• Proven knowledge of database systems
• Proven knowledge of Analytical systems and equipment
• Knowledge of quality & food systems
• Excellent verbal and written communication skills
• Must be results driven, self‑motivated and able to work independently
• Demonstrated commitment to teamwork and internal client service orientation
• Strong data management skills
• Detail oriented
• Bachelor's degree required, master’s degree in related field preferred
• HACCP and PCQI certifications preferred

Other Requirements

• 2nd shift Required to work weekends & off shifts occasionally

Salary Range

$24.30 - $31.57

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Employment Eligibility

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. The company will not sponsor applicants for this position for work visas.

Equal Opportunity

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Company Culture & Values

Join us on our journey of excellence, impact, and growth #LifeAtLindt

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long‑established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.