QA Specialist - Hybrid Compliance & Data Review

State of Maine; Bangor (ME); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave

Health insurance

Retirement plan

Job summary

State of Maine's Department of Health and Human Services seeks a Human Services Caseworker in Bangor. The role conducts comprehensive reviews of client case files, ensures regulatory compliance, and supports quality improvement across programs.

The position offers full-time hours with some telework approval, travel across Penobscot, Piscataquis, Washington, and Hancock counties, and a base pay in a structured hourly range. Strong documentation and data-analysis skills are essential.

Qualifications

• Bachelor's Degree in Social Work or related field with required coursework.
• Experience with program quality improvement or coaching is a plus.

Responsibilities

• Review client case files for compliance with state, federal, and agency regulations.
• Document accuracy, timeliness, and completeness across reviews.
• Analyze trends to identify issues and opportunities for improvement.
• Prepare reports and findings on quality issues and action plans.

Skills

Case management

Documentation

Data analysis

Policy interpretation

Team collaboration

Education

Bachelor's Degree in Social Work

Bachelor's Degree in related social field with 12 behavioral science courses

Tools

SharePoint QA

Job description

State of Maine's Department of Health and Human Services seeks a Human Services Caseworker in Bangor. The role conducts comprehensive reviews of client case files, ensures regulatory compliance, and supports quality improvement across programs.

The position offers full-time hours with some telework approval, travel across Penobscot, Piscataquis, Washington, and Hancock counties, and a base pay in a structured hourly range. Strong documentation and data-analysis skills are essential.