QA Specialist

Johnson Service Group; Jacksonville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading staffing and consulting firm is seeking a Quality Assurance Specialist for a fully remote contract opportunity. The ideal candidate will have substantial experience in CRM system auditing and quality assurance practices in call centers. Key responsibilities include identifying software defects and supporting quality operations. Competitive hourly rate of $30 with additional benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Weekly pay

Qualifications

• 3+ Years Quality Auditing experience with CRM systems.
• Experience with phone/incident management systems.
• Quality auditing practices for call center operations preferred.

Responsibilities

• Identify, analyze, and document defects in software functions.
• Oversee creation of user guides and articles.
• Analyze business requirement documents for testing purposes.

Skills

Quality Auditing

CRM system auditing

Incident management systems

Education

Bachelor's degree

Tools

PeopleSoft

Job description

Job Description

Job Description

JSG is interested in speaking with Quality Assurance Specialists candidates with CRM system auditing experience.

This position is a contract opportunity with our top client and is Fully Remote and potential for conversion. Pay is $30hr with equipment provided.

The QA Specialist will support Quality operations and the CRM Administrator. This position will be expected to have significant knowledge of the phone and incident management systems to support data loads, system changes, training, and quality audits. Assist in the development of standard processes.

Qualifications:

• 3+ Years Quality Auditing experience with CRM systems, PeopleSoft preferred
• Experience with phone/incident management systems to support data loads, system changes, training, and quality audits
• Quality auditing practices for call center operations is preferred
• Experience with managing the sprint tracker (project tracker)
• Bachelor's degree is preferred

Job Responsibilities:

• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content
• Oversee creation and contribute to development of user guides, articles
• Troubleshoot/report system issues- outages to the service providers
• Analyze business and/or functional requirement documents for testing purposes

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.