QA/QC Intern - Quality Assurance & Documentation

Purple Line Transit Operators LLC; Landover Hills (MD); On-site; USD 29,000 - 34,000; Part time

Job summary

Purple Line Transit Operators LLC in Landover Hills, MD, seeks a QA/QC Intern to support the QA & Documentation Manager with quality assurance, quality control, document management, and process improvement in a transit and rail operations setting.

You will help develop SOPs, map processes, maintain records, assist with audits and reporting, and prepare QA/QC materials; strong writing skills and proficiency with Word, Excel, and PowerPoint are required, with ability to work both independently and

Qualifications

• Recent graduate or currently pursuing an associate or bachelor’s degree in Quality Assurance, Quality Control, Engineering, Business, Operations, Transportation, Technical Writing, or a related field.
• Strong written and verbal communication skills.
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with developing, reviewing, and maintaining SOPs, work instructions, forms, and other documentation.
• Assist with process mapping, workflow documentation, and identifying process improvement opportunities.
• Support document control, quality records, tracking logs, and reporting.
• Assist with audits, inspections, documentation reviews, and corrective action tracking.
• Prepare and organize reports, spreadsheets, presentations, and other QA/QC materials.
• Conduct research and assist with special projects as assigned.
• Maintain accurate and organized electronic and physical records.
• Perform other duties as assigned by the QA & Documentation Manager.

Skills

QA/QC Knowledge

Documentation

MS Office

Process Improvement

Strong Writing

Education

Associate or Bachelor's in QA/Engineering/Business

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

QA/QC Intern - Quality Assurance & Documentation

Reports to Quality and Documentation Manager

Location PLTO - Landover Hills

Salary Range $21.00 - $25.00 per hour

Competitive Benefits Package Part-time employees are not eligible for benefits

About the Organization Purple Line Transit Operators (PLTO) is a member of a private consortium (Purple Line Transit Partners) which holds a Public-Private Partnership (P3) contract with the Maryland Department of Transportation/Maryland Transit Administration (MDOT/MTA) for the design, construction, operation, maintenance, and financing of the Purple Line, a new 16 mile/21 station light rail transit line located in Montgomery County and Prince George's County, Maryland ("https://www.purplelinemd.com/"). PLTO's role in the Project is for the Operations and Maintenance (O&M) of the Purple Line for a 30-year O&M Period after the service opens to the public, currently scheduled for winter 2027. Prior to this opening, PLTO is responsible for participating in system design, testing, and service start-up activities; conducting certain facilities and equipment maintenance scopes; and building the organization which will perform the O&M Period activities.

PLTO is a limited liability company comprised of two members Alternate Concepts Inc. (ACI) and CAF USA, Inc. (CAF). ACI is an industry leader in mass transit operations and maintenance and is the O&M provider for the only two Design-Build-Operate-and-Maintain (DBOM)/Design-Build-Finance-Operate-and-Maintain (DBFOM) transit projects in the U.S: Tren Urbano in San Juan, Puerto Rico and Eagle P3 in Denver, Colorado. CAF USA, Inc. (a division of the international Spanish railway manufacturer Construcciones y Auxiliar de Ferrocarriles) designs, manufactures, maintains, and supplies equipment and components for railway systems and is a certified rail maintenance organization with a presence on five continents.

Salary Range: $21.00 - $25.00 per hour

Full-time hours available; part-time schedules may be accommodated for students based on class schedules.

Position Summary

The QA/QC Intern will assist the QA & Documentation Manager with quality assurance, quality control, document management, and process improvement activities. The intern will gain practical experience supporting SOP development, process documentation, quality records, reporting, and other QA/QC initiatives within a transit and rail operations environment.

Key Responsibilities

• Assist with developing, reviewing, and maintaining SOPs, work instructions, forms, and other documentation.
• Assist with process mapping, workflow documentation, and identifying process improvement opportunities.
• Support document control, quality records, tracking logs, and reporting.
• Assist with audits, inspections, documentation reviews, and corrective action tracking.
• Prepare and organize reports, spreadsheets, presentations, and other QA/QC materials.
• Conduct research and assist with special projects as assigned.
• Maintain accurate and organized electronic and physical records.
• Perform other duties as assigned by the QA & Documentation Manager.

Qualifications

• Recent graduate or currently pursuing an associate or bachelor's degree in Quality Assurance, Quality Control, Engineering, Business, Operations, Transportation, Technical Writing, or a related field.
• Strong written and verbal communication skills.
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Previous coursework or experience in quality, compliance, process improvement, or technical documentation is preferred.

Physical Demands

• Ability to sit and work at a computer for extended periods.
• Ability to stand, walk, bend, reach, and navigate office and operational areas.
• Ability to occasionally lift or carry up to 25 pounds.
• Ability to review detailed documents and computer screens.

Work Environment

Primarily office based with periodic exposure to transit, rail, maintenance, and operational environments. May include exposure to noise, equipment, moving vehicles, weather conditions, dust, and uneven surfaces. PPE may be required in designated areas.

Other Requirements

Must maintain regular attendance, comply with company safety policies and procedures, complete required training, and maintain professionalism and confidentiality.

EOE Statement

PLTO is an Equal Employment Opportunity (EEO) employer. We recruit, hire, train and promote persons in all job classifications and ensure that all other personnel actions are administered without regard to race, color, religion, creed, national origin, ancestry, gender, physical or mental disability, pregnancy, sexual orientation, genetic information, veteran or military status, or any other characteristic protected by law.

The ADA requires PLTO to provide adequate accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

This position is currently accepting applications.