QA Platform Admin

Apex Systems

Hoover (AL)

Remote

USD 85,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

Medical insurance

401K with company match

HSA

Employee stock purchase program

Professional development opportunities

Job summary

Everforth Apex Systems, a remote-friendly employer, seeks a QA Platform Administrator to support the enterprise QA platform ecosystem, including qTest, Tosca, Playwright, Selenium, Postman and Sauce Labs. You will manage users, licenses and incidents, create dashboards, run reports, and maintain platform runbooks and knowledge articles.

This fully remote role aligns to CST hours and requires 3+ years of relevant experience, ITSM familiarity (ServiceNow) and strong documentation skills for

Qualifications

Three or more years of QA platform administration experience.
Experience with enterprise ITSM and incident management.
Bachelor's degree in a technical field or equivalent experience.

Responsibilities

Process user access, roles, permissions, licenses, onboarding, and offboarding requests.
Administer qTest projects, releases, test cycles, permissions, dashboards, and reports.
Support Tosca workspaces, environments, users, licenses, configurations, and utilization reporting.
Administer Postman users, workspaces, licenses, access, utilization, and growth monitoring.
Administer Sauce Labs teams, users, licenses, capacity, utilization, and vendor cases.
Provide operational troubleshooting and user guidance for Playwright and Selenium-based frameworks.
Monitor and respond to tickets and alerts using ServiceNow and Splunk.
Perform initial incident triage, assign ownership, communicate with users, and elevate issues according to established service targets.
Open, track, and follow up on vendor support cases.
Maintain runbooks, knowledge articles, known-issue records, operating procedures, and platform-administration guides.

Skills

Platform administration

ITSM experience

ServiceNow

Access control

Education

Bachelor's degree in Computer Science or related field

Tools

Tricentis Tosca

Tricentis qTest

Postman

Sauce Labs

Selenium

Playwright

Job description

Job#: 3057024

Job Description

QA Platform Admin

Location

Remote - must work CST hours

Role Overview

We are seeking a QA Platform Administrator to provide daily administration and operational support across the enterprise QA platform ecosystem. This environment includes Tricentis qTest, Tricentis Tosca, Playwright, Selenium-based frameworks, Postman, and Sauce Labs. The successful candidate will support user and license administration, service tickets, platform requests, vendor-case follow-up, reporting, documentation, and overall platform-health activities. This position focuses on platform support and administration rather than software testing or automation development.

Key Responsibilities

Process user access, roles, permissions, licenses, onboarding, and offboarding requests.
Administer qTest projects, releases, test cycles, permissions, dashboards, and reports.
Support Tosca workspaces, environments, users, licenses, configurations, and utilization reporting.
Administer Postman users, workspaces, licenses, access, utilization, and growth monitoring.
Administer Sauce Labs teams, users, licenses, capacity, utilization, and vendor cases.
Provide operational troubleshooting and user guidance for Playwright and Selenium-based frameworks.
Monitor and respond to tickets and alerts using ServiceNow and Splunk.
Perform initial incident triage, assign ownership, communicate with users, and elevate issues according to established service targets.
Open, track, and follow up on vendor support cases.
Maintain runbooks, knowledge articles, known-issue records, operating procedures, and platform-administration guides.

Required Qualifications

Education

Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience.

Experience

Three or more years of experience in QA platform administration, enterprise application support, DevOps tools support, engineering-tools administration, or a similar technical support function.

Technical Skills

Hands-on experience with at least one platform among Tricentis Tosca, Tricentis qTest, Postman, Sauce Labs, Selenium, or Playwright. Experience administering users, roles, permissions, access, or licenses is required, along with experience handling incidents and service requests using ServiceNow or a comparable ITSM platform.

Preferred Qualifications

Tricentis Tosca or Tricentis qTest administration experience.
Experience within the banking or financial services industry.
Jira and GitHub integration experience.
Splunk and Power BI reporting experience.
ITIL certification.
Tricentis, Postman, Sauce Labs, Selenium, or Playwright training or certifications.
Experience supporting globally distributed users and technical teams.

Work Environment

This position operates in a fully remote capacity. The schedule requires alignment with standard business hours, with participation in an after-hours critical incident on-call rotation as necessary to support platform availability.

Benefits Overview

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Equal Opportunity Employer Statement

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accessibility Assistance Contact

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare Transparency

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Company Address

4400 Cox Road Suite 200 Glen Allen, Virginia 23060