QA & Payments Operations Analyst

Everforth CyberCoders; Los Angeles (CA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Hybrid work model

Equity opportunities

Bonus potential

Job summary

CyberCoders, Inc. is seeking a QA & Payments Operations Analyst in Los Angeles, CA. The role combines business QA with payments operations, giving end-to-end ownership over product functionality and money flows.

You will drive improvements across processes, partners, and systems, ensuring accurate testing and issue resolution. Ideal candidates have hands-on experience with card processing, dispute management, and strong collaboration with product and engineering teams.

Qualifications

• Experience in business QA, technical operations, or product operations in a cross-functional environment.
• Hands-on experience with credit card processing infrastructure and MIDs.
• Experience managing or responding to chargebacks and using dispute platforms.
• Familiarity with bug tracking workflows and collaboration with engineering teams.
• Attention to detail and track record of resolving issues end-to-end.

Responsibilities

• Serve as the business QA layer between product, engineering, and operations and validate deliverables against business requirements.
• Test complete user journeys and surface business logic issues and workflow gaps.
• Verify bug fixes are resolved end-to-end.
• Manage multiple merchant accounts and MIDs across processors and acquiring banks.
• Oversee chargeback operations and related platforms; monitor and drive resolution.
• Communicate with processors, payment partners, and vendors on operational issues and integrations.
• Own QA and payments processes from start to finish and close gaps to ensure proper functioning.

Skills

Business QA

Credit card processing

Chargebacks handling

Jira

Cross-functional collaboration

Tools

Jira

Payment processors

Job description

QA & Payments Operations Analyst

Position Overview

We've created the seamless link between enterprise and consumers, maximizing value for the consumer and getting the right people in front businesses. This is a rare seat where business QA and payment processing operations live in one role - giving you end-to-end ownership over whether products work and whether the money moves correctly. If you instinctively look for what everyone else missed, this role was built for you

Key Responsibilities

• - Serve as the business-focused QA layer between product, engineering, and operations - reviewing tickets before development and validating deliverables against original business requirements, not just technical specs
• - Test complete user journeys and edge cases to surface business logic issues, workflow gaps, and unintended downstream impacts that standard QA misses
• - Verify bug fixes are fully resolved end-to-end, not just at the point of the reported symptom
• - Manage multiple merchant accounts and MIDs across payment processors and acquiring relationships, monitoring for processing issues and driving resolution
• - Oversee chargeback operations: monitoring, responding, tracking, and managing prevention platforms including Verifi, Ethoca, RDR, and Order Insight
• - Communicate directly with processors, payment partners, and third-party vendors on operational issues and technical integrations
• - Own QA and payments processes from start to finish - improving procedures, closing gaps, and making sure nothing is marked done until it works correctly

Qualifications

• - Demonstrated experience in business QA, technical operations, or product operations in a cross-functional environment
• - Hands-on experience with credit card processing infrastructure: merchant accounts, acquiring banks, payment processors, gateways, and multiple MIDs
• - Experience managing or responding to chargebacks and working with dispute-management platforms
• - Familiarity with bug tracking and ticketing workflows (e.g., Jira or equivalent) and close collaboration with software engineering teams
• - Exceptional attention to detail and a track record of following issues through to full resolution

Nice to have

• - Experience with Verifi, Ethoca, RDR, Order Insight, or similar chargeback mitigation platforms
• - Familiarity with payment approval rates, decline codes, chargeback ratios, fraud trends, and card network monitoring programs such as VAMP
• - Understanding of Mastercard & other credit card network rules and dispute lifecycle
• - Prior experience owning vendor or processor relationships independently

Benefits

• Medical
• Dental
• Vision
• 1 Day in office (Tuesday)- 4 days work from home!
• Possibility for equity opportunities
• $90-$125k base pay + bonus potential