QA Operations Lead — GMP & Quality Systems

Genezen Inc.; Indianapolis (IN); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Paid vacation days

401(k) plan with company match up to 6

Healthcare plans

FSA and HSA programs

Employer-paid life insurance

Voluntary disability insurance

Job summary

Genezen Inc. is seeking a Quality Operations leader to supervise and mentor QA associates, ensuring GMP compliance and robust quality systems across manufacturing and QC activities.

You will lead investigations, CAPAs, and change controls, while partnering with leadership to drive training, resources, and continuous improvement in a fast-growing gene therapy environment.

Qualifications

• 6-8+ years in Pharmaceuticals or Biologics QA
• Experience leading quality systems and investigations
• Familiarity with cGMP, GMP, and regulatory expectations (21 CFR)

Responsibilities

• Serve as technical lead for QA Associates on GMP compliance and quality systems.
• Prioritize QA floor support for manufacturing operations.
• Review junior staff work for accuracy and compliance.
• Lead deviation investigations, CAPAs, and root cause analysis.
• Drive continuous improvement to enhance quality and inspection readiness.
• Mentor team on training and competency development.
• Provide QA representation for cross-functional projects and strategic initiatives.
• Support internal and regulatory audits and inspections.

Skills

Quality leadership

GMP compliance

Deviation investigations

CAPA management

Cross-functional collaboration

Education

Bachelor’s degree in science

Tools

Veeva

Job description

The field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures.

WORKING AT GENEZEN

Manypeople have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team.

PURPOSE

Be an integral part of the Quality Assurance and Quality Systems team by providing advanced quality oversight and technical expertise to operations, manufacturing, and quality control activities. Ensure product quality and compliance with applicable regulations and Genezen quality policies and procedures. Serve as a subject matter expert and day-to-day leader for a team of Quality Operations Associates by providing technical guidance, coaching, training, work prioritization, and performance support while fostering a culture of quality, collaboration, and continuous improvement.

ESSENTIAL JOB FUNCTIONS / DUTIES

• Serve as the technical lead for Quality Operations Associates, providing coaching and guidance on GMP compliance, quality systems, investigations, and documentation.
• Prioritize daily QA floor support activities to ensure appropriate coverage across manufacturing operations.
• Review work performed by junior associates for accuracy, completeness, and compliance prior to final approval, where applicable.
• Mentor team members in deviation investigations, CAPAs, change controls, and root cause analysis.
• Lead continuous improvement initiatives that enhance quality systems, operational efficiency, and inspection readiness.
• Partner with Quality leadership to identify training needs and competency development for the team.
• Assist management with resource planning, scheduling, workload balancing, and escalation of quality issues.
• Serve as a primary QA representative for cross-functional projects and strategic initiatives.
• Lead complex investigations, high-impact deviations, and quality risk assessments.
• Act as the QA Operations delegate for management during periods of absence as assigned.
• Provide Quality oversight for Manufacturing, Quality Control, and related operations to ensure compliance with GMPs, SOPs, and regulatory requirements.
• Guide production personnel on GMP compliance, SOP adherence, and process improvements.
• Review batch records, logbooks, and cleanroom documentation for accuracy, completeness, and compliance.
• Ensure quality documentation complies with cGMP, GDP, and Genezen quality standards.
• Develop, review, approve, and maintain SOPs and other controlled Quality documents.
• Review, approve, and release raw materials, quality control results, and Certificates of Analysis.
• Review and approve executed batch records and provide guidance to reduce documentation errors.
• Support final disposition activities for master cell banks and viral vector products.
• Deliver GMP and GDP training for new hires and existing employees, as needed.
• Lead investigations of Quality Events, including deviations and environmental excursions, using root cause analysis and cross-functional collaboration.
• Drive Quality Events to timely and effective closure in accordance with established deadlines.
• Review and approve, and implement (as applicable) specifications for labels for media fills, master cell banks and viral vector products
• Review and approve Media Fill and Stability protocols and reports; serve as a Quality observer as needed.
• Initiate, review, approve, and monitor CAPAs and Change Controls to ensure timely implementation and effectiveness.
• Provide guidance to cross-functional teams on Quality Systems and GMP compliance.
• Support internal audits, customer audits, and regulatory inspections.
• Collaborate with Operations, Manufacturing, QC, Regulatory, and QA teams to ensure compliance with approved procedures and regulatory requirements.

SPECIAL JOB REQUIREMENTS

• Adaptability required as work schedule may change based on business needs
• Criminal background check and drug screen required
• Other duties as assigned

KNOWLEDGE, SKILLS & EXPERIENCE

EDUCATION / CERTIFICATIONS / LICENSES

Bachelor’s degree in science or related field

Experience in industries regulated in-part by, 21 CFR Part 11, 21 CFR 210, 21 CFR 211, 21 CFR 600, 21 CFR 610, Eudralex Volume 4, ICH Quality Guidelines, and Guidance to Industry dockets, as applicable for early phase clinical trials

Familiarity of eQMS systems such as Veeva

Knowledge of clean room controls, aseptic processing, and EMA and ISO standards for cleanrooms

Knowledge of cGxPs, clean room controls, aseptic processing, and EMA and ISO standards for cleanrooms

ON-THE-JOB EXPERIENCE

6 - 8+ years of working experience in a Pharmaceutical or Biologics industry in a Quality Assurance role

Previous experience providing technical leadership, mentoring, or supervisory responsibilities

Experience working in with early phase clinical trial production and testing

Previous experience with a startup CDMO and/or in the field of Gene Therapy

SKILLS / ABILITIES

Manage multiple projects, set priorities, and work in fast-paced, ever-changing environment

Communicate confidently and effectively with management, peers and key stakeholders

Demonstrate effectiveness in task completion, decision-making, empowerment of others, deviation/nonconformance management, training, and problem solving

Work independently and be self-motivated

Proven ability to work cross-functionally to achieve business outcomes

PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to meet the following physical demands:

Work Environment

• Occasionally exposed to loud noise levels
• Regularly sit for long periods of time

Movement

• Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl

Vision

• Frequently utilize close vision and the ability to adjust focus
• 20/20 or Corrected 20/20 Vision

Communication

• Frequently required to communicate by talking, hearing, using telephone and e-mail

GENEZEN'S CURES VALUE-BASED COMPETENCIES

Committed to Science
We are committed toscientific excellence, staying current with industry developments, making data-driven decisions, and pursuing innovation to advance healthcare.

Urgency in action for the patients
We operate with urgency and a commitment to delivering timely treatments to patients by accelerating our partners' programs.

Resilience & Grit in operations
We are committed to overcoming challenges, learning from failures, and persistently striving for success.

Execute with Excellence & Integrity
We are dedicated to delivering quality results and upholding ethical principals.

Solutions driven for our partners
We are committed to being a proactive, collaborative, creative and open-minded partner.

GENEZEN'S BENEFITS

• Paid vacation days, amount based on tenure
• 401(k) plan with company match up to 6% of salary
• Choice of several healthcare plans
• FSA and HSA programs
• Employer-paid basic term life/personal accident insurance
• Voluntary disability, universal life/personal accident insurance

ADDITIONAL DETAILS

• Nothing in the job description for this role restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• This position requires a criminal background check.
• Genezen is an Equal Opportunity Employer.
• Genezen participates in EVerify.
• Genezen is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas.

Genezen has operates two locations: one in Fishers, Indiana and the second in Lexington, Massachusetts.

Fishers is a suburb of Indianapolis. Fishers was named the #1 place to live in the US by Money Magazine in 2017 for its livability, safety and entrepreneurship. Fishers is one of the fastest growing communities in Indiana and is dedicated to supporting a high quality of life for all its residents. Nearby Indianapolis is home to professional and college sports teams, the Indy 500, a growing art community and the world’s largest children’s museum--to name just a few reasons why this area is a great place to live.

Lexington, Massachusetts, located just northwest of Boston, is renowned as a historic suburb with a rich cultural heritage. It boasts picturesque New England charm, tree-lined streets, and a vibrant community. Known for its pivotal role in the American Revolution, Lexington offers visitors and residents alike a blend of historical landmarks, modern amenities, and a strong sense of community pride.

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Are you legally authorized to work in the US? * Select...

Qualified applicants must be authorized to work in the United States on a full-time basis. Genezen will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Do you currently require, or will you at any time in the future require, employer sponsorship to obtain, maintain, or extend your legal authorization to work in the United States? (e.g. F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, o-1, E-3, H-1B1, or L-1) * Select...

Qualified applicants mst be authorised to work in teh United States on a full-time basis. Genezen will not provide support for or sponsor work authorization or visas for this role, including, but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, o-1, E-3, H-1B1, or L-1.

Do you have at least 8 years of Quality Assurance experience within a GMP-regulated pharmaceutical, biologics, cell therapy, or gene therapy environment? * Select...

Do you have hands-on experience leading or providing QA oversight for deviations/investigations, root cause analysis, Batch Record Review, CAPAs, and change controls within a GMP-regulated environment? * Select...

Do you have experience providing technical leadership, coaching, mentoring, or direct supervision to Quality Assurance professionals in a GMP-regulated environment? * Select...

Do you acknowledge that you understand this role is located in Indianapolis, Indiana (city of Fishers)? Please note that remote work is not an option at this time. * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Genezen’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.