QA Manager (Workforce)

Wiraa; United States; Remote; USD 75,000 - 100,000; Full time

Job summary

A leading company is seeking a detail-oriented Workforce QA Manager to oversee vendor operations and quality assurance initiatives. This flexible role, which allows for a remote work arrangement, involves managing training and enhancing productivity while ensuring compliance with standard operating procedures. Candidates should possess strong analytical and communication skills, with technical proficiency in SQL and data visualization tools.

Benefits

Flexible work hours

Generous vacation policy

401(k) plan with employer match

Comprehensive health benefits

Educational assistance

Qualifications

• Experience in workforce management, quality assurance, vendor coordination, or training.
• Proficiency in SQL, relational databases, and Tableau for data visualization.
• Strong analytical skills with experience in data-driven decision-making.

Responsibilities

• Oversee vendor operations and ensure alignment with organizational goals.
• Conduct regular quality assurance assessments and implement quality control programs.
• Develop, implement, and maintain training programs for new hires.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration, Analytics, Supply Chain Management, Education, or related field

Tools

SQL

Tableau

Teradata Studio

Microsoft Excel

Job description

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About The Company

Gainwell Technologies is dedicated to making healthcare more efficient, effective, and accessible for all. As part of HMS, we leverage innovative technology and powerful data analytics to fight fraud, waste, and abuse in healthcare, helping government and commercial payers reduce costs while improving quality and compliance.

About The Company

Gainwell Technologies is dedicated to making healthcare more efficient, effective, and accessible for all. As part of HMS, we leverage innovative technology and powerful data analytics to fight fraud, waste, and abuse in healthcare, helping government and commercial payers reduce costs while improving quality and compliance.

Our work impacts millions of lives by enabling better healthcare outcomes today and in the future. Gainwell values work-life balance, continuous learning, and career growth, providing a supportive environment where employees can thrive.

About The Role

We are seeking a detail-oriented Workforce QA Manager to oversee vendor operations, workforce management, quality assurance, and training initiatives. This role ensures optimal vendor performance, monitors key performance indicators (KPIs), and drives quality control to boost productivity and revenue.

The Workforce QA Manager will also develop and manage training programs to enhance employee skills and ensure compliance with standard operating procedures (SOPs). This position offers a flexible remote work arrangement with occasional travel (up to 20%).

Responsibilities

• Oversee vendor operations, ensuring alignment with organizational goals and contractual obligations
• Manage inventory loads and transfers with regular audits to maintain accuracy
• Maintain records on vendor performance and workforce efficiency
• Onboard and offboard vendor agents, providing necessary training and support
• Host weekly office hours for vendor agents to address questions and resolve issues
• Communicate changes in carrier, provider, or claims processing guidelines to ensure compliance
• Resolve application, system, and technical issues escalated by vendor agents
• Conduct regular quality assurance assessments and implement quality control programs
• Monitor productivity metrics (quality, efficiency, revenue) and identify improvement areas
• Prepare and distribute reports on inventory, workforce productivity, and revenue performance
• Utilize Tableau, Teradata Studio, and other analytic tools for reporting and dashboard creation
• Lead weekly leadership meetings to present operational updates and improvement plans
• Develop, implement, and maintain training programs and materials for new hires and existing staff
• Facilitate workshops and training sessions to enhance employee skills and compliance
• Collaborate with leadership to identify skill gaps and address them through targeted training
  
  

Qualifications

• Bachelor’s degree in Business Administration, Analytics, Supply Chain Management, Education, or related field preferred
• Experience in workforce management, quality assurance, vendor coordination, or training
• Strong analytical skills with experience in data-driven decision-making
• Proficiency in SQL, relational databases, and Tableau for data visualization
• Experience with workforce optimization tools such as Teradata Studio, Toad, Hyperion (Brio), or similar
• Intermediate Microsoft Excel skills, including pivot tables, VLOOKUP, and basic macros
• Excellent verbal and written communication skills, capable of engaging stakeholders at all levels
• Strong organizational skills with attention to detail and ability to multitask in a fast-paced environment
• Experience in developing and delivering training programs is a plus
• Strategic thinker with strong problem-solving skills and adaptability
  
  

Benefits

• Competitive salary range: $75,000 - $100,000 annually, varying by location and experience
• Flexible work hours and fully remote position within the U.S.
• Generous, flexible vacation policy
• 401(k) plan with employer match
• Comprehensive health benefits
• Educational assistance and professional development opportunities
• Access to leadership and technical development academies
  
  

Equal Opportunity

Gainwell Technologies is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, religion, color, national origin, gender (including pregnancy or related medical conditions), age, sexual orientation, veteran status, disability, or any other legally protected characteristic. We are committed to fostering an inclusive and diverse workplace where every individual is respected and valued.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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