QA Manager, Commercial Services (Hybrid)

Iridium Communications Inc; Tempe (AZ); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

ASQ CQE (Certified Quality Engineer)

ASQ CMQ/OE (Manager of Quality/Organiz

ASQ ISO9001 Lead Auditor

Lean Expert or Six Sigma Black Belt

Job summary

Iridium Communications Inc is seeking an experienced Quality Assurance Manager, Commercial Services to join our Quality & Process Maturity team. You’ll lead quality and process excellence activities, define metrics, analyze data, and drive improvements that meet customer requirements and Iridium's BMS.

You’ll partner with cross-functional teams to ensure compliance, lead audits, and develop actionable insights.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Business Administration, or related field.
• 8+ years of relevant experience in quality assurance, quality systems, process improvement, or a related discipline, preferably within regulated industries such as satellite/telecom/aerospace.
• Strong background in Software Quality Assurance.
• Demonstrated experience developing, implementing, and improving quality management systems, business processes, or organizational management systems.
• Experience with root cause analysis, corrective action, and continuous improvement methodologies.
• Experience developing and analyzing quality and process performance metrics.
• Experience conducting or supporting internal and external audits and assessments.
• Excellent communication skills, with the ability to convey complex topics to stakeholders outside of the team.
• Ability to build relationships with leadership and drive urgency to deliver results.
• Curiosity to drive problem solving to true root cause and systemic fixes.

Responsibilities

• Ensure commercial services maintain compliance with Iridium's Business Management System (BMS) and customer requirements.
• Serve as the primary Quality point of contact for Commercial Services and provide guidance on quality requirements and best practices.
• Lead investigation, root cause analysis, corrective action, and closure of CARs.
• Participate in NPI program reviews and provide Quality oversight to ensure compliance with processes and deliverables.
• Partner with cross-functional teams to develop and improve BMS processes for assigned programs and activities.
• Analyze processes to identify gaps, assess risks, and prioritize improvements based on business impact.
• Ensure quality processes are well documented for training, auditing, and historical records.
• Develop metrics and reporting to transform data into actionable information for stakeholders.
• Conduct and support internal and external quality audits and assessments across processes, systems, hardware, software, and deliverables.

Skills

Quality Management

Root cause analysis

Audits & Assessments

Communication skills

Process improvement

Education

Bachelor's degree in Engineering, Quality Management, Business Administration, or related field

Tools

Software Quality Assurance

Job description

Iridium Communications Inc is seeking an experienced Quality Assurance Manager, Commercial Services to join our Quality & Process Maturity team. You’ll lead quality and process excellence activities, define metrics, analyze data, and drive improvements that meet customer requirements and Iridium's BMS.

You’ll partner with cross-functional teams to ensure compliance, lead audits, and develop actionable insights.