QA Leader - Health Program Compliance & Quality

Pacific Health Group; California; Hybrid; USD 78,000 - 82,000; Full time

Job summary

Pacific Health Group in California offers a Hybrid Work Environment and seeks a seasoned Quality Assurance Manager to lead the organization-wide QA program. You will develop, implement, and continually improve processes, establish audit methodologies, and drive adherence to regulatory and payer requirements across ECM, CS, CHW services, and related departments.

The role provides direct supervision of QA staff, partners with Directors of Community Health & Operations, and collaborates with

Qualifications

• Lead the organization-wide Quality Assurance program.
• Establish quality standards and audit methodologies.
• Oversee documentation quality and processes.
• Supervise QA personnel and foster performance improvement.

Responsibilities

• Develop, implement, manage, and continuously improve PHG's organization-wide Quality Assurance program
• Establish standardized quality expectations, audit methodologies, monitoring processes, scoring criteria, and reporting requirements
• Maintain Quality Assurance policies, procedures, audit tools, checklists, workflows, and standard operating procedures
• Provide direct supervision, leadership, coaching, and support to assigned Quality Assurance personnel
• Monitor staff productivity, audit accuracy, consistency, timeliness, and completion of assigned responsibilities

Skills

Quality Assurance

Audits

Leadership

Documentation

Process Improvement

Project Management

Job description

Pacific Health Group in California offers a Hybrid Work Environment and seeks a seasoned Quality Assurance Manager to lead the organization-wide QA program. You will develop, implement, and continually improve processes, establish audit methodologies, and drive adherence to regulatory and payer requirements across ECM, CS, CHW services, and related departments.

The role provides direct supervision of QA staff, partners with Directors of Community Health & Operations, and collaborates with