QA Engineer – Genesys Automation (Hybrid)

Voxai Solutions; Coppell (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Health Savings Account (HSA)

Paid time off

Employee referral program

Job summary

Voxai Solutions in Coppell, Texas, is looking for a Quality Assurance Consultant. This entry-level role supports enterprise contact center technology and involves maintaining and testing systems critical for customer communication.

The ideal candidate will work within existing processes and contribute to QA standards, and metrics tracking. Tasks include creating test strategies, executing test plans, and collaborating with cross-functional teams.

The position offers a hybrid work schedule, combining both in-office and remote work, along with comprehensive benefits.

Qualifications

• Experience with automation tools for testing.
• Knowledge of Java and exposure to data structures.
• Experience in call center environments.

Responsibilities

• Establish and maintain QA standards.
• Develop test strategies for client implementations.
• Create detailed test cases and testing frameworks.
• Promote testing processes across teams.
• Identify and troubleshoot system issues.

Skills

Automation tools (Selenium, LoadRunner, TestRail)

Cyara or similar call center testing tools

Knowledge of Java and data structures

Exposure to contact center technologies

Education

2 years of experience in Quality Assurance or equivalent education

Tools

Selenium

LoadRunner

TestRail

BeSpoken

Job description

Voxai Solutions in Coppell, Texas, is looking for a Quality Assurance Consultant. This entry-level role supports enterprise contact center technology and involves maintaining and testing systems critical for customer communication.

The ideal candidate will work within existing processes and contribute to QA standards, and metrics tracking. Tasks include creating test strategies, executing test plans, and collaborating with cross-functional teams.

The position offers a hybrid work schedule, combining both in-office and remote work, along with comprehensive benefits.