QA Engineer: AI-Driven Testing & Automation

Amazon

Seattle (WA)

On-site

USD 114,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Job summary

Amazon.com Services LLC is seeking a passionate Quality Assurance Engineer to join the Customer Service engineering team to reimagine testing strategies across AI-native, high-scale customer interactions.

You will own the QA strategy for AI-driven customer journeys, partnering with PMs, SDEs, and QAEs to define tests, build automation, and deliver measurable quality insights across global CS channels. The role emphasizes scalable, end-to-end quality coverage.

Qualifications

4 years of quality assurance engineering experience.
Experience in automation testing.
Experience in manual testing.
Experience as QA lead on medium to large sized projects.

Responsibilities

Work with product managers to review BRDs and analyze system designs to develop test strategies.
Design, develop, and maintain automated test suites using black-box and white-box techniques.
Lead manual QA efforts and coordinate testing with cross-functional teams across geographies.
Find, isolate, document, regress and track bugs through resolution.
Debug complex issues using logs and monitoring tools.
Define scope and deliverables on manual and automation projects, driving end-to-end execution.
Develop and track quality metrics to drive continuous improvement.