QA Analyst - LOIS for Word

Filevine; San Francisco (CA); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Maternity & paternity leave

Short & long-term disability

Company swag

Job summary

Filevine, located in San Francisco, is seeking a Quality Assurance (QA) professional to lead the QA function for their AI‑powered legal drafting product. This role involves defining the test strategy, evaluating AI output, and ensuring quality is integrated into features from the planning stage.

Candidates should have a minimum of 2 years of QA experience and a track record in building QA processes in fast-moving environments. Benefits include competitive pay and comprehensive insurance plans.

Qualifications

• 2+ years of QA experience, owning test strategy for a product.
• Proven track record of building QA process and automation.
• Ability to operate in ambiguous environments.

Responsibilities

• Define and own the test strategy and QA process.
• Evaluate AI output quality across multiple dimensions.
• Design and maintain evaluation sets for AI outputs.

Skills

QA process ownership

Automation skills

Analytical skills

Bug tracking tools

Job description

Role Summary

This role owns quality for LOIS, Filevine’s AI‑powered legal drafting product. You’ll help build and own the QA function: the test strategy, the process, and the automation. You’ll work at the intersection of legal AI and product quality, evaluating everything from AI output accuracy to UI behavior across the product. A big part of this role is moving quality upstream, so it’s built into how features are planned and shipped from the start.

What You’ll Do

• Define and own the test strategy, process, and QA playbook for the product
• Move QA upstream by partnering with product and engineering early, so test plans are ready before features ship
• Evaluate AI output quality across dimensions like accuracy, citation reliability, and appropriately scoped reasoning
• Design and maintain evaluation sets that account for non‑deterministic output and catch regressions over time
• Test how AI‑generated edits apply to documents, including accuracy and formatting fidelity across document structures
• Build automated guardrails integrated into CI/CD that cover critical flows
• Write structured, reproducible bug reports
• Partner with legal domain experts to understand how different customer types use the product, and translate that into test coverage
• Approach QA with a product and design mindset. If something works but could be better, we want to hear it
• Compare behavior across product surfaces and document discrepancies

What You’ll Need

• 2+ years of QA experience, including ownership of test strategy for a product or major feature area
• Track record of building QA process and automation from scratch in a fast‑moving environment
• Comfort operating in high ambiguity, where features ship quickly and you figure out how to test them fast
• Strong analytical and problem‑solving skills, with attention to both functional correctness and AI output quality
• Ability to reason about non‑deterministic systems and define what "correct" means when there’s no single right answer
• Excellent written communication, with the ability to write clear, concise, actionable bug reports backed by evidence
• Experience with bug tracking tools and test management workflows

Nice To Have

• Experience testing AI or LLM‑based products, especially for output accuracy and eval design
• CI/CD experience setting up pipelines and release gates for automated tests
• A design or UX sensibility, with an eye for where product workflows could be smoother
• Prior experience in legal technology or comfort reading legal contracts
• Programming experience beyond test automation

Compensation Information

$105,000 - $150,000. The salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. An individual’s final offer will be weighted by their primary work location and expertise.

Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental & Vision insurance for full‑time employees
• Competitive & Fair Pay
• Maternity & paternity leave for full‑time employees
• Short & long‑term disability
• Opportunity to learn from a dedicated leadership team
• Top‑of‑the‑line company swag